(Remote) Technical Product Manager PM/EMR

Job Overview CareTracker, a division of Harris, seeks a Technical Product Manager (PM/EMR) who will serve as the connective tissue between business stakeholders and the development team. This remote role welcomes candidates anywhere in the US, with travel required approximately once a year. Preference will be given to candidates who can work in the EST timezone. Salary: 115K - 130K Key Impact Own product direction and roadmap for the PM and EMR domains, managing the Jira backlog across all active epics and sprints. Lead a team of Business Analysts, oversee revenue‑cycle outcomes (eligibility, charge capture, claims, remits, denials, resubmissions, patient billing), and coordinate cross‑functional alignment with Sales, Support, Professional Services, and customers. Partner with Scrum Master, Tech Lead, QA, and Implementation to ensure release readiness. Responsibilities Build deep knowledge of CareTracker’s current behavior and translate customer problems, regulatory drivers, and business goals into a clear, prioritized roadmap that accounts for technical constraints. Own the Jira backlog end‑to‑end: write epics, stories, and acceptance criteria; keep the board clean, current, and meaningful. Run Scrum ceremonies effectively as Product Owner: sprint planning, backlog refinement, sprint review, and retrospectives. Partner with the Tech Lead on architectural trade‑offs, integration design (HL7, FHIR, X12), and legacy modernization decisions. Use data and customer evidence to make prioritization cases to leadership, engineering, and stakeholders. Run regular customer and stakeholder conversations to validate problems and pressure‑test solutions. Define and track success metrics for every initiative and close the loop on what shipped versus what moved. Use AI‑assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams, and decision rationale faster and more consistently. Lead, coach, and develop the Business Analyst team: set expectations, give regular feedback, run one‑on‑ones, and grow the bench. Operate within a delivery triad (Tech Lead, Scrum Master, and Product Owner) sharing accountability for Definition of Done. Model the product culture: data over opinions, customer outcomes over internal preferences, and constructive challenge over passive agreement. Work closely with Sales, Support, and Professional Services; stay on calls, on site occasionally, and involved in daily product work. Qualifications 5+ years in product management or product ownership for healthcare PM, RCM, or EMR products, ideally at a vendor serving independent or group practices. Deep working knowledge of ambulatory revenue cycle: eligibility (270/271), claims (837P/I), remits (835), denials, appeals, payer rules, clearinghouse workflows, and patient statements. Proven ability to move priorities in organizations without direct authority over engineering, using argument, evidence, and relationship. Experience on a mature platform where backward compatibility and customer trust are real constraints. High tolerance for ambiguity and a track record of making forward progress. Hands‑on use of Jira as a Product Owner: backlog management, epic/story authoring, sprint planning, velocity tracking, and board maintenance. Solid command of Scrum: ceremonies, Definition of Ready, Definition of Done, stakeholder communication, and discipline to keep the team focused. Experience improving agile team practices and driving continuous improvement. Hands‑on experience writing PRDs, epics, and stories that engineering teams have shipped. Direct people‑management experience: coaching, performance feedback, and developing analysts or product team members. Strong written and verbal communication; able to brief executives and engage engineers. Experience with HL7, FHIR, or X12 standards in a product context. Active, practical use of AI tools for documentation, synthesis, and artifact generation. What Would Make You Stand Out Prior hands‑on experience as a biller, coder, practice administrator, or RCM analyst. Experience with denial management, resubmission workflows, and claim audit trails. Exposure to clinical workflows in an ambulatory EMR (charting, orders, e‑prescribing, results). Experience guiding a product through legacy modernization, balancing new architecture with existing dependencies. History of introducing AI‑assisted practices to a team and building habits. Experience configuring or improving Jira workflows, board structure, or agile processes for a product team. Experience building or shaping AI‑assisted product features such as ambient documentation, prior‑auth automation, denial prediction, or similar. Benefits 3 weeks’ vacation and 5 personal days. Comprehensive Medical, Dental, and Vision benefits starting from day one. Employee stock ownership and RRSP/401(k) matching programs. Lifestyle rewards. Remote work and more. CareTracker is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. #J-18808-Ljbffr MediSolution