Client Services Supervisor - Guest Services

Tampa, Florida, United States The Guest Services Supervisor will help elevate the office experience by providing personalized, client‑centric services and administrative support. The individual will work proactively with the Experience Team to provide curated experiences, general office support and hospitality services. This team member will serve as a “one‑stop shop” and ensure all requests are completed to client specifications. The person is the warm welcome and fond farewell, creating memorable experiences for our clients and their guests. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Reports to: Workplace Experience Supervisor, Client Services Supervisor and/or Client Director What You’ll Do: Provide local information on amenities and activities. Arrange transportation and accommodations. Facilitate reservations and tailored experiences. Offer personalized recommendations. Support client logistics as needed. Event and Catering Support Coordinate catering for meetings and events. Assist in event planning and execution. Manage setup and decorations. Oversee guest management. Ensure high service standards. Workspace Management Conduct floor walks to maintain order and supplies. Prepare offices for new hires, moves, and departures. Maintain signage and workspace details. Oversee contractors and office policies. Ensure printers and supplies are functional and stocked. Feedback Collection Solicit client feedback. Gather and analyze data. Enhance satisfaction. Emergency Response Know emergency procedures. Act as point of contact. Ensure client safety. Support well‑being in emergencies. What We’re Looking For: Education & Experience High school diploma required; associate or bachelor’s degree preferred (hospitality a plus). 2–3 years of guest experience in a fast‑paced environment. 1–2 years of leadership experience/team management (preferably handled maximum 5 direct reports). Client‑facing experience in corporate or hospitality settings. Customer service certification is an advantage. Strong communication, interpersonal, and problem‑solving abilities. Tech‑savvy with adaptability to various systems. Creative problem‑solving and ability to deliver results. Organized and proactive with strong prioritization under pressure. Confidentiality and discretion in handling sensitive information. Professionalism Professional appearance and demeanor. Positive attitude and workplace conduct. Adherence to policies and procedures. Physical Requirements Ability to lift 40–60 lbs and move packages with carts. Manual dexterity for office equipment. Mobility to walk, bend, kneel, stand, or sit for extended periods. Travel: None or negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. #J-18808-Ljbffr SPS-North America