Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Department: Service

Employment Type: Full Time

Location: BR03- KNOXVILLE, TN

Reporting To: Karl Duffy

Description

Seize the Opportunity: As a Senior Technician, You're Not Just Fixing Equipment-You're Powering Industry, Mentoring Talent, & Driving Excellence. ⚙

Why WMH? Because Your Career Deserves More !


At WMH ( we don't just offer jobs-we build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL -and we're just getting started.

We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission , which is why we invest in training, mentorship, and leadership development to accelerate your career.

What sets us apart? We're not just another dealership-we're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impact -because here, your career moves forward.


WMH is seeking a Senior Mechanic/Technician to join our elite team. As a Senior Mechanic/Technician, you'll play a critical role in ensuring peak performance, taking charge of advanced diagnostics, precision repairs, and proactive maintenance on cutting-edge equipment. But this role is more than just turning wrenches-it's about leading by example, optimizing performance, and mentoring the next generation of skilled technicians. Your expertise will fuel operational success, maximize uptime, and push industry standards forward while fostering a team-driven culture of excellence. At WMH, we don't just fix equipment-we keep industries moving, develop top-tier talent, and set the gold standard for reliability and innovation in material handling.


Your Mission?
To be the driving force behind operational excellence, delivering advanced diagnostics, expert-level repairs, and proactive maintenance that maximizes uptime and efficiency. You'll play a critical role in ensuring peak performance for our clients while leading, mentoring, and developing the next wave of skilled technicians. At WMH, your experience isn't just valued-it's the foundation for the future.


Key Responsibilities

Independence & Field Expertise
• Hit the Road: Start your workday from home, servicing customers on-site in a company-provided van with the latest tools & diagnostic technology.
• Own Your Territory: Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries.
• Be the Expert in the Field: Deliver on-site service with speed, accuracy, and professionalism-our customers rely on you!

Advanced Diagnostics & Repairs
• Troubleshoot Like a Pro - Diagnose complex mechanical, hydraulic, and electrical issues with precision and efficiency.
• Fix it Right, The First Time - Execute top-quality repairs & preventive maintenance to maximize uptime & minimize breakdowns.
• Own the Fleet - Maintain WMH and customer equipment at peak performance through scheduled maintenance, inspections, and safety checks.

Lead & Mentor the Next Generation
• Train & Develop Junior Techs - Share your expertise, foster a culture of excellence, and guide the next generation of mechanics.
• Be a Leader - Set the gold standard in service, helping newer technicians refine their skills and elevate their careers.

Customer Engagement & Service Excellence
• Deliver Outstanding Customer Support - Work closely with clients, providing expert consultation, service recommendations, and technical solutions.
• Customer-Focused Communication - Keep customers informed about service updates, repairs, and proactive maintenance.

Documentation & Compliance
• Precision Documentation - Maintain accurate service reports, repair logs, and work orders to ensure seamless operations.
• Safety & Compliance First - Uphold OSHA standards, industry regulations, and best practices to keep work environments safe and efficient.

The Field:

• Diverse job sites.
• Weather-ready - wet, humid, hot, or cold.
• Embrace dust and noise.

Power Up: This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus.


Skills, Knowledge and Expertise

Experience: 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive industries.

Technical Expertise: Advanced knowledge of diesel engines, hydraulics, electrical systems, and industrial machinery.

Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventative maintenance. Forklift certification a plus!

Mechanical & Electrical Skills: Ability to diagnose, troubleshoot, repair, and maintain complex industrial equipment.

Industry Knowledge: Familiarity with OSHA regulations, equipment compliance, and workplace safety standards.

Problem-Solving Mindset: Strong troubleshooting and critical-thinking skills to resolve issues efficiently.

Leadership & Mentorship: Proven ability to train, coach, and guide junior technicians.

Customer Service Excellence: Outstanding communication and relationship-building skills.

Technical Proficiency: Experience with diagnostic software, schematics, Microsoft Office, digital work platforms, & fleet management systems.

Work Ethic & Drive: Self-motivated, detail-oriented, and results-driven.

Physical Requirements: Ability to lift 50+ lbs, work in various conditions, and travel within assigned territory.

Valid Driver's License: Required for company van usage.


Perks of Being a WMH Team Member:

Premium Health Coverage - Your well-being matters! We offer premium medical, dental, and vision insurance with HSA & PPO options + company-paid AD&D & life insurance (with additional coverage available).



Exclusive Training & Career Growth - Gain cutting-edge technical skills with our OEM-exclusive and in-house training programs. We invest in your growth, leadership, and future success.

Time to Recharge - Enjoy a generous PTO plan + paid holidays so you can rest, recharge, and spend time with loved ones.

Competitive pay & performance-Based Incentives -Earn what you're worth! 100% of your travel time is paid-no flat rates.

Tool Allowance (Paid Quarterly!) - Keep your gear in top condition with regular tool reimbursements.

Uniforms Provided & Laundered Weekly - Look sharp on the job without the hassle!

PPE & Safety Shoe Allowance - We've got you covered with protective gear and workwear support.

Stay Connected - Get a monthly cell phone allowance to ensure you have the tools to communicate effectively.

Company Van, Tablet & Fuel Card - Take your fully-equipped van home and work within your service area with ease.

Secure Your Future - 401(k) match up to 9% + profit-sharing benefits to help you build long-term financial success.

Unmatched Job Stability in a Booming Industry - Material handling is the backbone of logistics, warehousing, and supply chains. Your skills will always be in demand.

Work-Life Balance That Works for You - We know flexibility matters, and we offer schedules that support a thriving career and personal life.

Ongoing Professional Development - We invest in your success with mentorship, leadership training, skill-building opportunities & career advancement opportunities.

Be Part of Something Bigger - At WMH, you're not just another employee-you're a key player in an industry that keeps the world moving.

Your Cue: Take the Wheel of Your Future!
This isn't just another job-it's your chance to be part of a powerhouse team that's revolutionizing the industry and redefining careers. At WMH, we don't just keep businesses moving-we propel careers to new heights.

Don't wait. Don't watch. Be part of something BIG , something BOLD, something that makes you excited to jump out of bed every morning!

The future is calling-ignite yours today! Apply now.