Implementation Engineer

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetic, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that health care can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of multiple consumer-facing brands: Aspen Dental, Motto Clear Aligners, and ClearChoice Dental Implant Centers which together are “TAG Dental”, as well as WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our team as an Implementation Engineer.

Position Summary

The Implementation Engineer plays a key role in supporting infrastructure projects across multiple brands and locations. This role requires strong communication and interpersonal skills, as the person will regularly interface with office staff, cross-functional teams, and vendors. The ideal candidate is personable, highly organized, and detail oriented. The individual should be comfortable managing multiple moving parts at once while keeping all parties informed and aligned throughout a project's lifecycle.

Key Responsibilities

• Serve as the primary point of contact between internal teams, vendors, and third-party partners
• Lead and coordinate bridge calls involving multiple sites and teams simultaneously
• Coordinate end-to-end implementation of systems, equipment, and infrastructure projects
• Develop and maintain implementation plans, timelines, and status reports
• Track project milestones, risks, issues, and dependencies; escalate as needed
• Support system configuration, testing, and validation activities
• Conduct post-project/implementation validation to confirm all outstanding tasks and documentation have been completed
• Coordinate with smart hands technicians for on-site equipment installs, confirming visit details and providing necessary documentation
• Manage equipment ordering, shipping/tracking, and return logistics
• Create and manage procurement requests and service tickets as needed

Required Skills & Experience

• Strong communication and interpersonal skills, with comfort interfacing across internal and external teams and partners
• Experience coordinating multi-site projects and leading group/bridge calls
• Experience with ticketing and task-tracking platforms
• Experience working with vendors on ordering, billing, and service management
• Strong attention to detail and ability to manage multiple concurrent projects/tasks
• 3+ years of experience in IT project coordination, system implementations, or related roles

Education

• Bachelor's degree or 5+ years of equivalent work experience

*This role is onsite 4 days/week in our Chicago office (Fulton Market District)

• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

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