Loan Monitoring Manager

Why Anchor Loans?

Anchor Loans is one of several operating companies owned by Pretium Partners (+$70B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.

Anchor Loans, established in 1998, is the nation’s leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $10 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers.

Position Summary

The Loan Monitoring Manager leads a team of Loan Monitoring Associates responsible for payment collections, delinquency management, insurance monitoring, extension processing, and portfolio surveillance. This role is accountable for the accuracy, timeliness, and compliance of all servicing activities, and serves as the escalation point for complex borrower matters. The ideal candidate combines strong servicing and asset management expertise with a track record of developing people, improving processes, and delivering reliable portfolio-level reporting to management and investors.

Essential Duties & Responsibilities

Team Leadership & Oversight

• Manage, coach, and develop a team of Loan Monitoring Associates, including hiring, training, performance management, workload distribution, and quality review.

• Establish and monitor individual and team productivity standards, service-level targets, and accuracy benchmarks.

• Serve as the primary escalation point for complex or sensitive borrower inquiries, disputes, and payment service issues, ensuring timely investigation and resolution.

• Foster a positive, accountable team culture focused on customer experience, compliance, and continuous improvement.

Servicing Operations & Compliance

• Oversee daily payment collections and delinquency management activities, ensuring Notice of Intent Due to Delinquency letters, and borrower outreach are executed accurately and in accordance with policy, procedure, and loan documents.

• Ensure billing statements and servicing notices across the portfolio remain compliant with company policy and applicable requirements; approve changes to billing and notice templates as needed.

• Oversee the extension workflow for the active portfolio, including pipeline tracking, agreement preparation and execution, and reporting on aging and status.

• Oversee borrower facing communication regarding insurance monitoring across all coverage types (hazard, flood, builders risk), including processing of cancellations and notices.

• Ensure servicing system data integrity, including complete and timely notes, status updates, and document tracking.

Portfolio Surveillance & Reporting

• Oversee the review and assessment of property inspections, including construction progress monitoring for loans without a holdback component, and ensure appropriate escalation of stalled or at-risk projects.

• Own the timeliness and quality of monthly loan and portfolio risk reporting for investors and senior management, and surface emerging risk trends before they escalate.

• Partner with Asset Management leadership, Fund Control, and other departments on cross-functional initiatives, escalated files, and portfolio-level decisions.

Process Improvement

• Develop, document, and maintain department policies, procedures, and training materials.

• Identify opportunities to streamline workflows, improve controls, and leverage servicing systems and technology to increase team efficiency and reduce risk.

Desired Skills & Qualifications

• Strong working knowledge of loan servicing operations, including collections, insurance monitoring, extensions, and investor reporting; private/bridge lending or construction lending experience strongly preferred.

• Demonstrated ability to lead, develop, and motivate a team in a fast-paced, deadline-driven environment.

• Excellent analytical, problem-solving, and organizational skills with a high attention to detail.

• Strong written and verbal communication skills, including the ability to handle escalated borrower conversations with professionalism.

• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with loan servicing platforms preferred.

• Ability to manage competing priorities, adapt to changing business needs, and maintain accuracy under pressure.

• Sound judgment regarding escalation, risk identification, and policy exceptions.

Requirements

• Bachelor's degree

• 5+ years of mortgage servicing, banking, or asset management experience

• 2+ years of supervisory or team lead experience preferred

• Experience with delinquency management, insurance tracking, or portfolio reporting preferred

Work Environment:

This is a hybrid position which requires in-office reporting to Anchor’s Thousand Oaks office on Tuesday, Wednesday, and Thursday. Remote work is optional Monday and Friday.

Fully remote opportunities are also available.

Compensation:

The base pay range for this position is $115,000 to $130,000 per year, plus annual discretionary bonus based on performance of the individual and company.

What We Offer:

The values of our employees reflect those of the company as a whole. If you embrace teamwork, innovation, and accountability you'll feel right at home. Our mission is to create opportunities for success by improving homes and communities. We set up our team members for success by offering a competitive benefits package that includes:

• Comprehensive health insurance options including Medical, Dental, Vision, Basic Life/AD&D insurance

• Generous sick leave & vacation benefits for rest, relaxation, and personal pursuits

• Highly competitive performance bonus

• 401(k) retirement program with employer match

• Tuition reimbursement toward professional development

• Workplace Celebrations, Team Building, Charity Drives, and Food Truck luncheons

• Onsite gym (Thousand Oaks only)

• 12 Paid Holidays

Diversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.