Customer Service Associate

Customer Service Representative (Travel Industry)Brookline, Massachusetts, United StatesWe are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.Key Responsibilities:Respond to customer inquiries via phone and emailAssist clients with travel planning, reservations, and general questionsProvide accurate information regarding destinations, policies, and proceduresMaintain clear and professional communication with clientsFollow company guidelines and service standardsDocument interactions and updates as neededQualifications:Strong communication and interpersonal skillsCustomer service experience preferred (not required)Ability to work independently and manage time effectivelyComfortable using computers, email, and online systemsDetail-oriented with a positive, solution-focused attitudeInterest in the travel industry is a plusWhat We Offer:Training and ongoing supportFlexible work options (part or full time)Growth opportunities within the travel industrySupportive and collaborative team environment HJB Travels