MassHire Career Navigator

Job Description

Job Description

JVS is a non-profit, non-sectarian agency.  Our mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop and retain productive workforces.

JVS provides a broad range of services, including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforces. MassHire Downtown Boston is operated by JVS Boston and is one of 21 MassHire One-Stop Career Center locations in the state of Massachusetts.

MassHire Downtown Boston is seeking a Career Navigator to deliver innovative, customer-focused workforce development services at the MassHire Downtown Boston Career Center. The Career Navigator, in collaboration with the Career Center team, will assist job seekers from diverse backgrounds and levels of experience to conduct successful job searches and obtain employment.

The Career Navigator’s primary responsibilities include:

• Providing personalized 1:1 career coaching virtually, onsite at MassHire Downtown Boston’s office, and offsite at partner locations in the Boston region as required.
• Leading job search webinars and workshops on topics such as career exploration, networking, resumes, cover letters, LinkedIn, interviewing, negotiation, and more.
• Assisting clients in the Career Resource Center with membership registration, job search strategies, and accessing Career Center resources and services.
• Other duties as assigned, including but not limited to assisting with job fairs and completing administrative tasks for the Career Center.

This is a hybrid position that requires both onsite work at 75 Federal Street, Boston, MA, offsite work at partner locations in the Boston region (as assigned), and remote work from home.

Career Coaching:

• Conduct individualized coaching sessions for clients with diverse backgrounds.
  • Advise clients on all aspects of the job search process including career exploration, networking, resumes, cover letters, LinkedIn, interviewing, negotiation, and more.
  • Assist clients in navigating and overcoming employment barriers.
  • Empower clients to articulate their unique skills and value proposition.
  • Equip clients with the knowledge and resources to effectively stand out to potential employers.
  • Collaborate with clients to establish tangible, actionable goals for their job search.
• Accurately identify clients’ needs and direct them to the appropriate resources.
• Maintain accurate notes and records in the MOSES database and internal Excel spreadsheets.

Webinar / Workshop Presentations:

• Co-lead job search webinars and workshops on topics such as career exploration, networking, resumes, cover letters, LinkedIn, interviewing, negotiation, and more.
• Apply strong public speaking and adult education best practices to engage the audience and support learning, both in-person and virtually.

Career Resource Center:

• Register new members by facilitating the intake process and introducing them to available career center resources.
• Support clients’ job search efforts by providing direct guidance on applications, resume formatting, and search strategies.
• Provide technical assistance for computer navigation, including help with internet usage, file management, and office equipment.
• Triage and direct clients to the appropriate workshops, staff members, and specialized services based on their needs.
• Oversee Resource Center operations, including monitoring computer lab usage and performing basic administrative tasks.

Other Duties (as assigned):

• Assist with monthly job fairs and other special events, providing onsite support as assigned.
• Perform general administrative tasks and special projects as requested by management to support daily Career Center operations and overall efficiency of the Career Center.
• Collaborate with partner agencies to integrate career services into their programs.
• Build relationships with employers, training providers, and partner organizations to support employment and training opportunities for clients.

• Associate’s degree plus two years of hands-on experience and/or training in areas such as career counseling, case management, recruitment, education, coaching, or counseling; alternatively, a comparable blend of education, training, and practical experience.
• Teaching or public speaking skills/experience required.
• Advanced computer and technology competency required. Previous experience with Microsoft Office Suite, Outlook, SharePoint, Teams, and Zoom required.
• Excellent organizational and communication (written and verbal) skills.
• Strong interpersonal and relationship-building skills to effectively engage with individuals from diverse backgrounds (including staff, clients, and stakeholders).
• Multilingual abilities preferred but not required.  

• Frequent meetings with clients.
• Frequent presentations.
• Hybrid position requires fast and reliable home internet connection.
• Travel to partner organizations in the Boston region may be required as needed.

JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.