Community Pharmacy Outbound Customer Care Representative II

Responsibilities responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims Analyzes problems and provides information/solutions Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database Thoroughly documents inquiry outcomes for accurate tracking and analysis Develops and maintains positive customer relations and coordinates with various functions within the company Researches and analyzes data to address operational challenges and customer service issues Provides external and internal customers with requested information Receives and places follow-up telephone calls / e-mails to answer customer questions Outbound calls are conducted in the ZipDrug business area Seeks, understands and responds to the needs and expectations of internal and external customers Expected to have the ability to multi-task Requirements Requires a HS diploma or equivalent minimum of 1 year of the company's experience in an automated customer service environment 2 years in outbound calling (scheduling, marketing, sales, collections, banking, real estate, finance, skip tracer, telemarketer, medical) strongly preferred strong oral, written and interper sonal communication skills problem-solving skills facilitation skills analytical skills A passion for serving others with the ability to be empathetic A customer advocate willing to listen and find creative solutions Strong work ethic and sense of responsibility Bachelor’s degree preferred #J-18808-Ljbffr Jobtailor