Scheduler

Job Description

Job Description

Experience the SYNERGY HomeCare Difference!

At Synergy HomeCare of Anthem , we are united by one purpose: to bring wholehearted, life-energizing care to as many people as possible—on their terms, in their own homes. That starts with compassionate, care-minded people like YOU .

As our Scheduler , you will be the heart of our agency—supporting both our valued caregivers and the clients we serve. You will feel appreciated, recognized, and rewarded for the meaningful impact you make each day.

Do You…

• Want to grow with a family-owned and operated, 5-Star agency?

• Enjoy serving others and making people feel supported?

• Have a big heart with a lot of love and empathy to share?

• Thrive when juggling schedules, people, and priorities?

• Excel at building relationships with caregivers and families?

Position Summary: Part-Time Scheduler

Position Title: Caregiver Scheduler
Department: Operations
Schedule: Sunday-Thursday, 8:00 AM–12:00 PM (Noon)
Hours: 20 hours per week
Location: Henderson, Nevada

Position Overview

SYNERGY HomeCare of Anthem is seeking a highly organized, dependable, and proactive Part-Time Scheduler to support the daily coordination of caregiver schedules and client services.

The Scheduler plays an essential role in ensuring clients receive consistent, reliable care while maintaining effective communication with caregivers, families, and the office team. This position requires strong attention to detail, the ability to multitask, and a solution-oriented approach in a fast-paced home care environment.

Key Responsibilities

Daily Scheduling & Coverage

• Review and confirm all caregiver schedules for the current day and upcoming shifts.

• Monitor caregiver clock-ins, late arrivals, missed visits, and schedule changes.

• Identify and resolve open shifts, call-outs, and coverage gaps promptly.

• Match caregivers with clients based on availability, qualifications, location, and client preferences.

• Coordinate schedule adjustments while prioritizing caregiver consistency and continuity of care.

• Maintain accurate schedules and caregiver availability in AxisCare.

Caregiver & Client Communication

• Communicate daily assignments, schedule updates, and changes to caregivers.

• Respond promptly and professionally to caregiver scheduling questions.

• Notify clients and families of scheduling changes when appropriate.

• Document caregiver availability, shift refusals, cancellations, and scheduling concerns.

• Escalate attendance issues, repeated call-outs, and caregiver concerns to management.

Scheduling Coordination & Planning

• Review upcoming schedules at least two weeks in advance to identify staffing needs.

• Coordinate approved time-off requests and ensure appropriate coverage.

• Assist with scheduling new client starts, caregiver introductions, and shadow shifts.

• Identify caregivers available for additional hours and communicate staffing opportunities.

• Support efficient scheduling by considering travel distance, overtime, and caregiver utilization.

Documentation & Team Support

• Maintain accurate scheduling notes and communication records in AxisCare.

• Follow established scheduling policies and procedures.

• Communicate unresolved scheduling concerns to the appropriate team member before the end of each shift.

• Provide a daily scheduling update outlining open shifts, coverage concerns, and pending follow-ups.

• Collaborate with the Client Care Coordinator and Quality Care Coordinator to support client satisfaction and caregiver performance.

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Requirements

Experience:

• 1 year of office and scheduling experience, preferably in home care, healthcare, or staffing

  Education:

• High school diploma or GED required; additional HR or healthcare certifications a plus

  Skills:

• Exceptional customer service and communication skills

• Strong time management and multitasking abilities

• Proficient in scheduling software and basic computer programs (e.g., Excel, Word)

  Personal Traits:

• Self-motivated, proactive, and compassionate

• Able to thrive in a fast-paced, dynamic environment

• Trustworthy and discreet with confidential information

  Benefits

• Part- Time | Sunday-Thursday 8:00 AM–12:00 Noon

• Competitive salary

• Liability Insurance, Workers’ Compensation, and Unemployment Insurance

• Supportive team culture and growth opportunities

• Meaningful work that makes a real difference in people’s lives

Job Type: Part- Time - into- Full-Time

Work Location: In person