HVAC Service Technician

HVAC Service TechnicianDeliver Excellence. Solve Problems. Build Customer Trust.At Ultimate Heating, Air & Plumbing, we've spent over 20 years building a reputation for excellence throughout the Boise Valley—and we're continuing to grow.We're looking for an HVAC Service Technician who takes pride in delivering exceptional service, solving problems the right way, and creating an outstanding customer experience on every call.This role is critical to our success—you are the face of our company in the customer's home. You'll diagnose, repair, maintain, and install HVAC systems while building trust and delivering the level of service our customers expect.If you're driven, accountable, customer-focused, and ready to grow your career, we'd love to meet you.Compensation & BenefitsPay: $55,000.00 - $150,000.00 per year (Performance Pay)Performance-based earning opportunities100% Employer-Paid Medical InsuranceMedical, Dental & Vision Insurance401(k) with Company MatchPaid Time Off & Paid HolidaysLife InsuranceTools & SupportCompany vehicleFuel cardCompany cell phone & iPadCompany-provided uniformsFully stocked support team and resourcesGrowth & DevelopmentIn-house HVAC TrainingOngoing technical and customer service trainingLeadership development opportunitiesCareer advancement within a growing organizationTeam & CultureStrong team environment focused on accountability and customer serviceCompany events, bonuses, and employee perksBoise Hawks ticketsYear-round work and career stabilitySupportive leadership committed to your successThe Role (What You'll Own)This isn't just fixing heating and cooling systems—it's about providing an exceptional customer experience while delivering high-quality HVAC service.You will:Diagnose, repair, maintain, and install residential and light commercial HVAC systemsEducate homeowners on repair options and system recommendationsRepresent Ultimate Heating, Air & Plumbing with professionalism and integrityDeliver a five-star customer experience on every visitKey ResponsibilitiesService & Technical ExecutionPerform preventative maintenance, diagnostics, repairs, and installationsTroubleshoot HVAC systems accurately and efficientlyInstall equipment according to manufacturer specifications and company quality standardsEnsure all work meets safety and code requirementsCustomer ExperienceBuild trust through professionalism and clear communicationExplain system issues and recommended solutions in a way customers understandDeliver an exceptional customer experience from arrival to completionPerformance & AccountabilityTake ownership of your performance and customer satisfactionMaintain productivity, quality workmanship, and efficiencyParticipate in ongoing coaching and trainingStandards & ConsistencyMaintain clean, organized work areas and company vehiclesAccurately document all services performedFollow company policies, procedures, and safety standardsRepresent the company professionally at all timesTeam CollaborationCommunicate effectively with dispatch, management, and teammatesSupport company goals and contribute to a positive team cultureParticipate in training and continuous improvementWhat We're Looking ForMust be 21 years of age or olderValid driver's license with an insurable driving recordAbility to pass a background checkAbility to pass a pre-employment drug screen (including marijuana)Previous HVAC experience preferredEPA Certification preferredApprentice or Journeyman HVAC LicenseStrong mechanical aptitude and troubleshooting skillsKnowledge of HVAC systems, installation practices, and safety standardsExcellent communication and customer service skillsAbility to work independently while managing time effectivelyImportantThis is a customer-facing position. Professionalism, communication, and technical expertise are equally important.Success in this role comes from:Delivering exceptional customer serviceSolving problems efficientlyTaking ownership of your workMaintaining high-quality workmanshipContinuing to learn and grow