Housekeeping Manager

Job Description

Job Description

Steamboat Hospitality, formerly known as Resort Group is growing! We are seeking an experienced Housekeeping Manager to work in beautiful Steamboat Springs, CO.

We are looking for the individual with an eye for detail, excellent communication and leadership skills, and the flexibility to perform cleans and supervise, depending on the needs of the day.

Skills in budgeting, planning, organizing, assigning, directing work, appraising performance, addressing complaints and problem resolution are required. This position must adhere to management company policies and established operating/safety procedures.

A large portion of this job entails coordinating daily housekeeping tasks, assigning tasks to your team, providing quality assurance to meet our impeccable standards, and communicating frequently with other members of the management & operations team.

You will enjoy competitive pay, a professional work environment, and paid time off benefits. We appreciate and respect our housekeepers! Our housekeeping managers are key in extending the company’s gratitude and respect to our hard working housekeeping staff.

$25-$27.00/hr DOE (annual equivalent $52,000-$56,160)

Housing options available!

PERKS AND MORE:

• Health & Dental Plan
• Vision Plan
• 401K
• Life Insurance
• Paid Time Off
• Discount Lodging Benefits
• Discounts on Awesome Activities & Events
• Ski Pass
• Competitive Pay
• Professional Work Environment
• Great Company Parties!

Summary: Supervisory position that is responsible for the overall management of a division of the Mountain Resorts housekeeping department. This person directs workers responsible for the cleaning of private condominiums and homes in the hospitality division and assists with the management of HOA at assigned properties. Checks housekeeping employees work to ensure quality meets impeccable standards. Interacts with guests and communicates with owners. Checks housekeepers work to ensure quality meets impeccable standards. For specific information on performance protocols, please refer to the Policies and Procedures manual for the housekeeping department. The Housekeeping Manager performs the duties as follows:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

On-boards new supervisors, line staff, and property custodians.

Independently schedules housekeeping team, and coordinates with individual staff members on schedule changes, daily tasks.

Directs, supervises and monitors progress of housekeepers engaged in the cleaning of private condominiums and homes for hospitality or residential divisions.

Provide training and development for new staff: monitors progress to ensure that cleanliness and standards are upheld.

Participates actively in planning, assigning, and directing work; assisting with work loads (actual cleans and/or towel changes), appraising performance; addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures.

Ensures each housekeeper’s daily schedule will be met, and assists with actual cleaning to meet needs of department or the needs of guests / owners as necessary.

Works with other housekeeping managers within company to ensure that all of the needs are met across the housekeeping zones

Drives housekeeping team to/from properties.

Delivers needed supplies to housekeepers and properties throughout day as necessary.

Re-schedules or re-adjusts team workload between team members, as necessary daily.

Monitors inventory and supplies in units such as kitchen supplies, light bulbs, alarm clocks, and literature.

Monitors inventory and supplies in housekeeping and supply closets.

Replenishes inventory as needed and ensures the proper billing procedure is followed for accurate cost recovery.

Ensures team responds to guest and/or owner requests professionally.

Replaces light bulbs, as necessary.

Ensures proper working order of cleaning equipment (vacuum bag replacement, etc).

Greets guests and owners when met on-property.

Maintains a secure key control system to ensure the safety of our guests, owners, and their property.

During off-season times, conducts the actual unit deep cleans, performs unit inventory and maintenance needs evaluations.

Enters payroll labor data for revenue billing purposes.

Reviews and approves all timeclock data timely to ensure accurate payroll payments.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Prior experience managing a housekeeping department.

Language Ability:

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. Bi-lingual Spanish/English a plus.

Math Ability:

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to wet or humid conditions (non-weather) and toxic or caustic chemicals. The employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision for detail work. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must be able to communicate with supervisor, regardless of mode (speaking or hearing optional). The employee is occasionally required to sit. The employee is occasionally required to rely on smell.

This position requires a valid driver's license with clean driving history for insurability purposes.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position . Resort Group reserves the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Resort Group positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Resort Group is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Resort Group is an equal opportunity employer and maintains drug-free workplaces. All employees and candidates are reminded that Resort Group adheres to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.