ServiceNow Architect

Overview

Acuity, Inc. has an opening for a ServiceNow Platform Architect to support a highly visible federal client’s enterprise ServiceNow platform modernization initiative. The role leads platform assessment, architectural remediation, and enterprise transformation of the agency’s ServiceNow environment.

The architect evaluates the current platform implementation, identifies customization-driven technical debt, and defines a sustainable configuration-first architecture aligned with ServiceNow best practices, CSDM service modeling, and modern IT service management.

Working closely with government leadership, platform stakeholders, and engineering teams, the architect assesses the current environment, defines the target platform architecture, and guides implementation of the modernization roadmap.

Why Acuity?

Are you ready to use your expertise in the areas of IT Modernization, Data Enablement, and Hyperautomation to make a real difference? Join Acuity, Inc., a technology consulting firm that supports federal agencies. We combine industry partnerships and long-term federal experience with innovative technical leadership to support our customers’ critical missions.

Responsibilities

The Platform Architect will work with a multidisciplinary ServiceNow team to assess, architect, and modernize the enterprise platform. The individual will:

• Lead architectural assessment of the existing ServiceNow platform, including capabilities, customization patterns, workflows, data models, and integration dependencies.
• Analyze customization-driven technical debt across custom tables, scripts, workflows, and platform applications impacting upgrade readiness, scalability, and maintainability.
• Evaluate alignment with ServiceNow architectural best practices, including configuration-first delivery models, CSDM adoption, and standardized ITSM processes.
• Define the target ServiceNow platform architecture including service taxonomy, service catalog structure, CMDB design, and platform governance standards.
• Design and guide implementation of CSDM-aligned CMDB architecture supporting service ownership, impact analysis, service mapping, and operational visibility.
• Lead architecture across core platform capabilities including ITSM, Employee Center, enterprise service catalog, integrations, and platform applications.
• Define integration architecture and oversee data integrations between ServiceNow and external enterprise systems.
• Guide configuration standards, development patterns, and governance controls that reduce customization and maintain long-term upgrade compatibility.
• Collaborate with functional leads, developers, and government stakeholders to translate operational requirements into scalable platform capabilities.
• Support development of modernization roadmaps, migration sequencing strategies, and architectural decision frameworks.
• Provide architectural oversight during implementation including design reviews, technical governance, and quality assurance.
• Maintain architecture documentation including platform architecture diagrams, integration architecture, data models, and technical standards.

Qualifications

Required Skills/Experience :

• Demonstrated experience serving as a ServiceNow Platform Architect or Lead Architect supporting enterprise implementations or platform modernization.
• Deep expertise across core ServiceNow capabilities including ITSM, service catalog, CMDB, and platform governance.
• Strong experience designing CMDB architectures aligned to the Common Service Data Model (CSDM).
• Experience assessing and remediating heavily customized ServiceNow environments.
• Experience defining configuration-first delivery models and reducing customization-driven technical debt.
• Experience designing enterprise integrations between ServiceNow and external systems.
• Experience leading platform architecture within Agile or iterative delivery environments.
• Strong understanding of ServiceNow platform architecture including data models, workflows, integrations, and extensibility patterns.
• Ability to guide enterprise stakeholders through platform modernization and architectural decision-making.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer.
• ServiceNow Certified Implementation Specialist (preferred).

Clearance Requirement:

• US Citizen with the ability to obtain and maintain a federal public trust clearance

About Acuity

At Acuity, your work matters—and so does your experience. We’re a management and technology consulting firm supporting critical federal missions, where you’ll have the opportunity to solve meaningful challenges, work alongside high-performing teams, and make a real impact from day one.

Why You’ll Love Working Here:

Grow Your Career, Your Way We invest in you with personalized development plans, mentorship, and up to $3,000 annually for training and certifications and up to $3,000 for degree seeking programs—so you can keep building the career you want.

Be Part of Something Innovative You’ll work on cutting-edge solutions that support important government missions, in an environment that encourages new ideas and continuous improvement.

Thrive in a People-First Culture Collaboration, respect, and support aren’t just values—they’re how we operate. Your voice is heard, your contributions are recognized, and your success is shared.

Feel Valued and Rewarded We offer competitive compensation, comprehensive benefits, and a strong focus on work-life balance so you can perform at your best—at work and at home.

Join an Award-Winning Team Our employees consistently rank us among the best—earning honors like Best Places to Work (Washington Business Journal, 9+ years) and Top Workplaces (The Washington Post, 2022–2025).

Bring Your Whole Self to Work We’re committed to building a diverse, inclusive environment where everyone feels respected, supported, and empowered to succeed.

Make Your Impact

Join Acuity and be part of a team where your ideas are valued, your growth is supported, and your work drives meaningful outcomes.

Learn more:

Acuity is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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