Senior Engineer, IT System Operations

Atlanta, GABusiness Operations – Information Technology /Full Time /HybridWork with a Top 20 CPA and advisory firm that Accounts for Anything. Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.Join Aprio's Information Technology team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior, IT System Operations to join their dynamic team.The ServiceNow CMDB & IT Asset Management Engineer is responsible for the design, implementation, governance, and continuous improvement of Aprio's Configuration Management Database (CMDB) and IT Asset Management (ITAM) practice within ServiceNow. Reporting to the Manager, IT Systems Operations, this role ensures that configuration and asset data is accurate, complete, and trusted — providing the foundation for Incident, Problem, Change, and Service Management, and supporting the firm's security, compliance, and cost-management objectives.This position plays a central part in Aprio's ITSM platform modernization, including the implementation and ongoing administration of ServiceNow and the migration of configuration and asset data from the firm's current SolarWinds environment. The engineer will establish automated discovery and reconciliation across the firm's endpoint, security, and observability tooling to deliver a single, authoritative source of truth for IT assets and configuration items.Position Responsibilities:CMDB Architecture & GovernanceDesign, build, and maintain the CMDB in alignment with the ServiceNow Common Service Data Model (CSDM), including CI classes, attributes, and relationships.Establish and enforce CMDB governance — data ownership, CI lifecycle states, naming conventions, and CMDB health policies covering completeness, correctness, and compliance.Monitor CMDB health through dashboards and KPIs; identify and remediate duplicate, orphaned, stale, and misclassified configuration items.Discovery & IntegrationsConfigure and maintain ServiceNow Discovery, MID Servers, and Service Graph Connectors to automatically populate and update configuration items.Build and manage integrations that ingest and reconcile asset and configuration data from sources such as Microsoft Intune, SentinelOne, and Dynatrace into the CMDB.Administer the Identification and Reconciliation Engine (IRE), reconciliation rules, data source precedence, and transform maps to prevent data conflicts and preserve data integrity.IT Asset Management (Hardware & Software)Own the hardware and software asset lifecycle — from request and procurement through deployment, maintenance, and retirement or disposal.Administer Hardware Asset Management (HAM) and Software Asset Management (SAM Pro), including software models, license entitlements, allocation, reclamation, and license compliance.Manage contracts, warranties, purchase orders, and vendor/publisher data; track asset costs and support software true-ups, renewals, and audits.Data Quality & ReconciliationDefine and operate reconciliation processes across endpoint management, security, and observability platforms to maintain a single source of truth as data transitions from SolarWinds to ServiceNow.Develop data normalization routines, audit checks, and exception handling; measure, report, and continuously improve data quality metrics.ITSM Process EnablementPartner with Incident, Problem, and Change Management to ensure CI relationships accurately support impact analysis, blast-radius assessment, and change risk evaluation.Support service mapping and the definition of business services, application services, and their dependencies.Reporting, Dashboards & AnalyticsBuild reports, dashboards, and Performance Analytics to surface CMDB health, asset compliance, and lifecycle KPIs for IT leadership and stakeholders.Governance, Security & ComplianceEnsure configuration and asset practices align with Aprio's IT Asset Management Standard and applicable security and compliance requirements (e.g., SOC 2).Provide accurate, timely asset and CI data to support audits, risk management, and security operations.Document standard operating procedures, runbooks, and governance standards, and contribute to the ongoing maturity of the ITSM program.Qualifications:Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.3-5+ years of IT experience, with at least 2-3 years focused on ServiceNow CMDB and/or IT Asset Management.Hands-on experience with the ServiceNow CMDB, CSDM, Discovery, and the Identification and Reconciliation Engine (IRE).Working knowledge of ITAM disciplines (HAM and SAM), software licensing models, and end-to-end asset lifecycle management.Experience integrating third-party data sources into ServiceNow using REST/SOAP, IntegrationHub, MID Servers, and import sets/transform maps.Solid understanding of ITIL / ITSM processes — Incident, Problem, Change, and Configuration Management.Strong data analysis skills, attention to detail, and a demonstrated commitment to data quality.Preferred QualificationsServiceNow certifications: CIS - Discovery, CIS - Hardware Asset Management, CIS - Software Asset Management, Certified System Administrator (CSA), or Certified Application Developer (CAD).ITIL 4 Foundation certification.Experience migrating from another ITSM platform (e.g., SolarWinds Service Desk) to ServiceNow.Familiarity with endpoint, security, and observability tooling such as Microsoft Intune, SentinelOne, and Dynatrace.Scripting proficiency: JavaScript/Glide, PowerShell, and REST API integration.Experience working in a regulated or professional services environment.Technical SkillsServiceNow: CMDB, CSDM, Discovery, IRE, ITOM, HAM, SAM Pro, Flow Designer / IntegrationHub, Performance Analytics.Integration & Data: REST/SOAP APIs, MID Server, import sets, transform maps, SQL, data normalization.Scripting: JavaScript (Glide), PowerShell.Adjacent Tooling: Microsoft Intune, SentinelOne, Dynatrace, SolarWinds Service Desk.Core CompetenciesAnalytical thinking and structured problem-solving.Meticulous attention to detail and data accuracy.Clear written and verbal communication with technical and non-technical audiences.Strong cross-functional collaboration across IT operations, security, and service management teams.Ownership, accountability, and a continuous-improvement mindset.Work EnvironmentAtlanta, GA — hybrid work arrangement in accordance with firm policy.Occasional after-hours availability may be required to support scheduled change windows and platform maintenance.Why work for Aprio:Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.Perks/Benefits we offer for full-time team members:- Medical, Dental, and Vision Insurance on the first day of employment- Flexible Spending Account and Dependent Care Account- 401k with Profit Sharing- 9+ holidays and discretionary time off structure- Parental Leave – coverage for both primary and secondary caregivers- Tuition Assistance Program and CPA support program with cash incentive upon completion- Discretionary incentive compensation based on firm, group and individual performance- Incentive compensation related to origination of new client sales- Top rated wellness program- Flexible working environment including remote and hybrid optionsWhat’s in it for you:- Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next.- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.EQUAL OPPORTUNITY EMPLOYERAprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.