Guest Relations Representative

Guest Relations Representative

SUMMARY – Legends Global, the leader in privately managed public assembly facilities, is looking for an energetic and friendly individual to fill a part-time Guest Relations Representative role for Legends Global-OKC. Under the supervision of the Guest Relations and Event Security Managers, the primary focus of this representative is to provide world-class customer service to all guests at Paycom Center. This is a part-time position that is usually scheduled to work after normal business hours.

Essential Duties And Responsibilities

Include the following. Other duties and responsibilities may be assigned.

• Ensure guests feel welcomed by greeting and seating guests in the arena in a friendly, professional manner.
• Act as a resource and host to guests visiting the Arena and Convention Center by maintaining a working knowledge of our facility and special events.
• Assist guests with elevator/escalator services, including ADA elevator.
• Respond to all guests' concerns/complaints in a prompt, courteous and professional manner.
• Serve as the main point of contact for all guest requests/needs and then pursue the issue to a resolution.
• Enforce all building policies and procedures during an event to assure safety and security for all.
• Exhibit courteous hospitality at all times and be proactive in every area.
• Work cooperatively with all staff members.
• Respond to and investigate incidents/inquire with witnesses on scene.
• Provide public assistance with lost and found.
• Monitor the crowd during all events.
• Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
• Must maintain a professional appearance and demeanor at all times.
• Communicate courtesy with all guests and coworkers.
• Help guests with ADA needs including wheelchair runs.
• Performs other duties as required to the satisfaction of supervisors and management.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education And/Or Experience

• Previous customer service experience required.
• High school diploma or equivalent

Knowledge, Skills And Abilities

• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• Ability to work effectively, independently and in a team environment

Physical Requirements

• This position may require working outside with exposure to extreme heat or weather conditions
• Ability to stand on feet for long periods of time including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Ability to lift or move up to 50 pounds.

Certificates, Licenses, Registrations

• No certifications are required.

Computer Skills

• For use of our scheduling system, the ability to access a computer with internet access is required.

Hours Of Work And Travel Requirements

• Travel not applicable
• Ability to work a flexible schedule including, but not limited to days, nights, weekends and holidays.
• While all employees will be expected to be available for no less than 80% of all events, this does not guarantee any set number of hours. Employees will be expected to meet acceptable attendance standards for those events for which they are scheduled. Employees must work at least 3 shifts every 30 days.
• Work full shift, typical shift is about 5-6 hours.