Engagement Manager

Lead Engagement Manager – Analytics & Insights (QSR / Restaurant Domain/Travel/Hospitality) Location: New York City, NY (2-3 days in office/week) Experience: 7+ years Domain Preference: QSR / Restaurant / Food Services / Travel & Leisure / Hospitality Role Overview We are seeking a seasoned Analytics & Insights Lead with a strong consultative mindset and experience in the QSR/restaurant domain. This role is highly client-facing and requires the ability to assess enterprise performance frameworks, generate actionable insights, and partner with executive and functional leaders to drive data-informed decision-making. Key Responsibilities Lead end-to-end analytics and insights engagements for QSR/restaurant clients, with a focus on enterprise performance management and decision support Conduct comprehensive as-is assessments of existing enterprise KPIs to evaluate relevance, effectiveness, and gaps Partner with executive leadership to define critical metrics for enterprise-level oversight and collaborate with functional leaders to cascade and operationalize KPIs across the organization Benchmark KPIs against QSR/restaurant industry best practices and peer organizations to identify improvement opportunities Define and implement a standardized KPI hierarchy spanning enterprise (executive) and functional domains such as Supply Chain, Finance, and Operations Collaborate with client teams to identify required data elements , assess data availability and quality , and ensure KPI feasibility Translate analytical findings into clear, actionable insights and strategic recommendations Own client communication, including executive readouts, workshops, and ongoing stakeholder engagement Develop and deliver crisp, impactful presentations for senior audiences Collaborate with internal data engineering, BI, and data science teams to ensure high-quality delivery Support pre-sales activities, including client interviews, solution shaping, and proposal development Define, own, and drive the analytics roadmap , aligning data initiatives with business priorities and ensuring a clear path from data to measurable business impact Establish standard data analytics practices , including governance, reporting standards, and insight generation frameworks, to ensure consistency, scalability, and quality across analytics deliverables Required Qualifications 7+ years of experience in analytics, insights, BI, or consulting roles Strong exposure to the QSR/restaurant or food services domain (preferred) Proven ability to define and operationalize KPI frameworks at an enterprise level Excellent communication and storytelling skills; comfortable presenting to senior leadership Strong consultative approach with the ability to influence and advise stakeholders Client-ready presence with experience leading executive discussions and interviewsExperience with analytics and visualization tools (e.g., Tableau, Power BI, Looker) #J-18808-Ljbffr