Manager, Collections

Join Sallie Mae

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

Manager, Collections

The Manager, Collections will be responsible for managing the day-to-day operations of our collections department to optimize recovery rates and ensure compliance with relevant regulations.

What You'll Do

• Manage and supervise the collections department, ensuring the smooth functioning of collections processes and timely recovery of outstanding debts.
• Lead and motivate a team of collection professionals, providing guidance, training, and performance feedback to drive productivity and effectiveness.
• Implement collections strategies and tactics to optimize recovery rates while maintaining positive customer relationships.
• Handle escalated collections issues, including complex customer disputes and negotiations for settlements.
• Utilize collection systems, software, and tools to streamline processes, improve efficiency, and enhance collections effectiveness.
• Prepare regular reports and presentations for senior management, providing insights on collections performance, trends, and recommendations for improvement.

What You Have

• Minimum: Strong knowledge of collections laws, regulations, and industry best practices. Demonstrated track record of effectively managing collections operations, reducing delinquency rates, and maximizing recovery rates. Excellent analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop effective strategies. Strong leadership abilities, with experience in leading and developing a team of collection professionals. Excellent communication and interpersonal skills, with the ability to collaborate and negotiate with stakeholders at all levels. Proficiency in using collection software, databases, and other relevant technologies.
• Preferred: Bachelor's degree in business administration, finance, or a related field. 3 years of experience in collections management, with a minimum of 1 year of experience in a supervisory or managerial role.

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law.