Client Resource Coordinator 1

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

Be part of the future!

We are one team dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

What you will do:

The Scheduling Coordinator is responsible for the effective and efficient scheduling of inspections service appointments and technician workloads to ensure maximum productivity and customer satisfaction. This position requires a highly motivated self-driven individual who can thrive in a fast-paced environment while managing multiple priorities simultaneously.

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Required Skills and Qualifications Highly motivated self-starter with the ability to work independently and take initiative.

• Exceptional multitasking and organizational skills with the ability to manage numerous priorities simultaneously.
• Strong attention to detail and commitment to accuracy.
• Ability to perform effectively in a fast-paced deadline-driven environment while maintaining a high level of professionalism and accuracy.
• Excellent communication and customer service skills.
• Strong problem-solving critical-thinking and decision-making abilities with the capability to resolve scheduling conflicts and adapt to changing business needs.
• Proficiency with scheduling and workforce management systems Microsoft Office Suite (Outlook Excel Word Teams) and other business applications
• Dependable attendance and strong time-management skills.
• Ability to work both independently and collaboratively within a team environment.
• Ability to adapt quickly to changing priorities and business demands.
• All other duties as assigned.

What we look for:

Required - This is a Full On-Site role

• 3-5 years of strong customer service background
• Excellent communication skills.
• Prominent level of organization and ability to multi task a fast-paced work environment.
• Prior work experience as a Fleet scheduler or Service coordinator very helpful.
• Strong MS Office skills specifically with Excel

Preferred

• Associates or Bachelors preferred
• Experience working in a SimplexGrinnell District
• Use of ACE/Oracle systems preferred
• Product knowledge of life safety (fire alarm & sprinkler) equipment preferred
• Prior work experience with scheduling billing and on-hold resolution very helpful.

HIRING HOURLY RANGE: $25 - $33 (Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details please visit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process please visit here.

Required Experience:

IC