Collections Specialist, Office of the Bursar - UT Chattanooga

Collections SpecialistThe Collections Specialist is responsible for all university bad debt collections which include Perkins loans, Student and Staff account receivables, returned checks and other university department requests.ResponsibilitiesResponsible for all aspects of bad debt collections for the University, both written and verbal, including counseling students and loan borrowers to resolve their outstanding debts.Makes payment arrangements for employees with outstanding balances prior to payroll deductionResponsible for making payment arrangements with debtors to avoid further collection actionAssists with reviewing bankruptcies, documents, and any other request from the university general counsel for any subpoenas, garnishments or legal requestFollows up with consolidation request for all student loan borrowersAssists with processing paperwork for loans as required by the Federal GovernmentResponsible for referring non-collected accounts to various outside Collection agencies, including monitoring collection reports, payments, and the explanation of debts referredServes as the primary contact for our third-party collection vendorsProvides backup for the Assistant Bursar/Loans in receipting loan payments, assisting borrowers with their student loan consolidation, entrance, and exit interview paperwork.Reviews holds for off-boarding employees and updates the Bursar prior to submissionPrepares accounts during fiscal year end for write off request and approvalEnsures accounts are monitored, returned, and documented prior to write off requestEnters, balances, and reconciles write-off accounts in BANNER Student information system after approvalMonitors write-offs and holds as they are paidAssists with all aspects of student fees during peak periods in the Bursar's officeKnowledge, Skills, and AbilitiesMust be familiar with policies for student loans, student fees, and installment plansMust have good organizational and computer skills, the ability to multi-task, and be able to work well with the public and other team membersStrong written and verbal communication skills, including phone etiquette are requiredApplication ReviewReview of applications will begin October 5, 2026 and will continue until the position is filled. Applications received by this date will receive priority consideration.QualificationsMinimum: Requires a high school diploma; 2 years of experience in collections within a college or an office setting handling multiple-job tasks; or an equivalent combination of education, training, and experience.Preferred: Bachelor's degree in a relevant field; 2 years in collections or collecting bad debt and 1-2 years working in higher education is preferred.Work Location:University of Tennessee – Chattanooga, TN CampusThis is a fully on-site positionCompensation and Benefits:UT Market Range: MR06Anticipated hiring salary: $45,000 - $48,000Find more information on the UT Market Range structureFind more information on UT Benefits