Desktop Support

Desktop SupportGreetings, My name is Swati and I'm a recruiter at Syntricate Technologies Inc. Our records show that you are an experienced professional with relevant experience. This experience is relevant to one of my current openings.Locations: Baytown, TX Beaumont, TX 77705 Onsite Duration: FulltimeJob Description: About the Customer – A global energy leader ranked in top 5 in Fortune 500. With a commitment to innovation and sustainability, they drive advancements in oil, gas and renewable energy technologies. Join us in serving this influential partner, where your talents shine. We're looking for passionate individuals to contribute to their mission.Technical/Functional Skills: • Strong knowledge of desktop/laptop hardware • Good knowledge of Win 10, Win 11 & MS Office • Knowledge of Mac OS is preferred • Understanding of daily operations and delivery processes • Application / software installation and trouble shooting • Knowledge / exposure on ticketing tools (Service Now) • Windows system administration • Strong Troubleshooting Skills • Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc. • Working knowledge of supporting computer peripherals, like printer, scanners and non- standard devices etc. • Understanding of active directory, networking • Hardware, operating system & software knowledgeRoles & Responsibilities: • Provides second-line investigation and diagnosis. • Resolves and closes incidents/service requests as per the procedures & allocated timelines • Logs relevant incident/service request details as per process in ITSM tool. • Communicates with client regarding incident progress • Ensures tickets are updated at all times until issues are resolved • Complies with Quality Health Safety Environment (QHSE) and IT policies • Liaises with clients, IT support groups and 3rd party providers when necessary • Performs staging of PCs • Performs IMAC (Install, Move, Add and Change) of End user hardware (xx, desktops, mobile devices, printers, desk phones, meeting room devices etc). • Conducts hardware and software maintenance and support • Troubleshoots and resolves PC incidents and/or VIP requests • Assists with Site Security Officer (SSO) on IT security issues and virus elimination • Creates/maintain documentation for scope of work • Special events coverage, meeting room & VCON & voice devices support