Client Success Manager

Job Description

Job Description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Client Services Manager to join our Consulting team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category. This role is an exciting opportunity to continue your career in the IT consulting and managed services world. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country.

The Client Success Manager (CSM) plays a critical role in ensuring exceptional service delivery for our services clients. As a key point of contact, the CSM collaborates closely with clients to address service-related needs, resolve issues efficiently, and identify opportunities to enhance the value of our solutions. The CSM is instrumental in supporting client satisfaction and long-term engagement through proactive communication and coordination.

This role requires strong problem-solving skills, a client-focused mindset, and the ability to manage multiple priorities in a dynamic environment. The CSM builds trusted relationships with stakeholders, aligns internal teams to deliver consistent service excellence, and helps uncover additional service opportunities that support client goals..

Requirements

• Act as the primary communication liaison between clients and internal teams, including sales, services, and other key stakeholders
• Consistently deliver on client commitments and take full ownership of issue resolution
• Build and maintain strong relationships with clients and all internal and external stakeholders involved in their success
• Maintain a deep understanding of iT1 service offerings and each client’s contractual scope
• Plan, prepare, and lead regular service review calls with active clients
• Stay informed on iT1 supported technologies to facilitate conversations around client challenges and opportunities
• Discover client business objective and proactively recommend strategic solutions that align with their long-term goals
• Independently manage projects and deliverables with minimal oversight

Your day-to-day will likely include a mix of scheduled client meetings and data review cadences, urgent issue resolution, managing multiple deadlines and shifting priorities, and working collaboratively with internal stakeholders – all while keeping the client experience at the center of everything you do.

Job Qualification Requirements

• Bachelor’s degree or equivalent professional experience (5+ years in an IT business role engaging with C-level executives and IT leadership)
• Experience in the IT services industry strongly desired (prior work with an MSP a plus)
• Exceptional written and verbal communication skills, with a strong ability to analyze and articulate data trends
• Confident presenter and skilled facilitator, capable of leading meetings and delivering impactful presentations to both clients and internal teams
• Proactive, ownership-driven mindset with a strong receptiveness to feedback and continuous improvement

Preferred Certifications

• Any technical certifications preferred, but not required
• Certifications in Customer/Client Success, not required

Physical Demands

• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients / coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

Job Location

• If local to Tempe, AZ, onsite/hybrid
• If located outside of reasonable commute, remote candidates will be considered

Benefits

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages