Freedom Boat Club - Senior Member Experience Representative

Sr. Member Experience Representative Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is at the heart of Brunswick. See how your contributions will help transform vision into reality: Position Overview: Freedom Boat Club is the nation's oldest and largest private member boat club with locations both nationally and internationally. We are currently looking to add a full-time Sr. Member Experience Representative to our Member Experience Center Team. The Sr. Member Experience Representative is an accounting-focused customer service position and will report to the Member Experience Manager. The Senior Representative will support both inbound and outbound member requests and will handle advanced account service needs that require a close working relationship with the accounting teams. At Brunswick & Freedom Boat Club, we are passionate about what we do and committed to delivering exceptional experiences. Essential Functions: Serve as the primary point of contact for advanced member account inquiries. Collaborate closely with the accounting team to accurately process account-related requests. Manage billing-related tasks, including but not limited to payment method updates, refunds, holds, club transfers, and cancellations. Handle escalations and provide support requiring advanced account visibility. Respond to a high volume of member emails and perform follow-up outbound calls. Ensure accurate documentation, tracking, and record keeping. Use multiple computer applications to process and resolve member requests. Protect and secure members' personal and financial information. Identify member needs and deliver personalized, effective solutions. Maintain high accuracy and attention to detail in all account modifications and communications. Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way. Required Qualifications: Proven customer service experience, including the ability to de-escalate challenging situations. Comfortable working in a fast-paced environment with evolving processes and priorities. Strong commitment to safeguarding and protecting customer personal information. Proficiency with computers and experience using Microsoft Office Suite. High school diploma or equivalent required. 3+ years of relevant work experience. Ability to successfully pass a drug screening and background check. Preferred Qualifications: Associate or Bachelor's degree (or equivalent work experience) Experience with any of the following: QuickBooks Oracle Salesforce CRM EZPay Working Conditions: This is a fully remote position. Member Experience Center operating hours are Monday through Friday, 8:00 AM 5:00 PM Eastern Time. Full-time role: 40 hours per week, Monday through Friday, with occasional holiday coverage as needed. The anticipated pay range for this position is $41,600.00 to $52,700.00 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context. In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here. Why Brunswick: Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, discounted membership rates, and much more. In addition, we're proud of being recognized for making a splash with numerous awards! About Freedom Boat Club: Freedom Boat Club the world's largest members-only boat club was founded in 1989 in Sarasota, Florida. Today, the Clubs 400+ locations welcome hundreds of members to its docks each day to enjoy a day on the water while we take care of the rest including fueling, cleaning, maintenance, and more. With over 30 years of Boating Made Simple, Freedom Boat Club (a division of Brunswick Corporation) continues to be a passionate group of individuals who focus on raising the bar in everything that we do. We are always looking for hardworking and motivated people who share our passion for getting others out on the open waters. To learn more about open positions within the Freedom Boat Club, please visit the Brunswick Corporation Careers page. Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact View email address on click.appcast.io for support. For more information about EEO laws, - click here Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: View email address on click.appcast.io or View phone number on click.appcast.io. All job offers will come to you via the candidate portal you create when applying through a posted position through If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at View phone number on click.appcast.io or View email address on click.appcast.io. #Brunswick Corporation - Freedom Boat Club