Quality Systems and Lab Manager

Job Description Are You Ready to Make It Happen at Tate’s Bake Shop? Join our Mission to Lead the Future of Snacking. Make It With Pride. You lead the product quality agenda for Tate’s Bake Shop and oversee the quality lab and its technicians while collaborating cross-functionally to drive Quality and Food Safety culture across the business. How You Will Contribute You will lead the Quality and the Lab at Tate’s Bake Shop on Long Island, New York. You will leverage and deploy global and regional quality and food safety programs and policies to ensure product quality standards and consumer satisfaction are met. In addition, you will oversee and develop a team of quality assurance technicians, ensuring they have the tools and training needed to drive quality assurance consistently. In this role, you will also support the effective management of quality specs at Tate’s, influencing and partnering with cross-functional peers, effectively communicating how superior product quality supports our company values, and drive quality food safety culture across the organization. Job Responsibilities Quality Assurance Responsible for managing consumer complaints for the Pine Street facility, including data analysis, trend identification, and communication with site personnel to drive investigations and resolutions. Communicates to relevant teams and leads complaint investigation, driving Root Cause Analysis and Corrective action planning Responsible for the control of non-conforming products, including placing materials on hold and releasing them after resolution. Leads Root Cause Analysis (RCA) investigations and develops and implements corrective actions (CAPA). Leads and owns product traceability investigations Responsible for Finished product specification management. Own GMP programs and ensure that all GMPs and safety standards are being practiced. Implement and enforce QA standards, procedures, and best practices to guarantee consistent product quality. Owns CAPA completion associated with ownership areas Assist production floor supervisors with any food safety or quality related issues Collaborate with regulatory and compliance teams to ensure adherence to food safety regulations and industry standards. Assist with Global QP (Quality Policy) and FSSC updates and training needs Participate in quality management system reviews and promote quality and food safety policies to all personnel. Responsible for developing and creating a strong food safety and quality culture at the plant. Laboratory Operations Management Lead and manage the daily activities of the QA laboratory, ensuring efficient and accurate testing processes and allocation of resources. Ensure adherence to testing protocols, standard operating procedures (SOPs), and safety guidelines. Train and supervise team of technicians on new testing methods and procedures. Monitor and analyze lab test results to identify trends, deviations, and potential quality issues Oversee a wide range of tests, including microbiological, chemical, physical, and sensory evaluations of raw materials, intermediate products, finished goods, and utilities as required Review and interpret test data, ensuring accuracy and reliability, and make informed decisions based on results. Additional duties assigned by leadership What You Will Bring Quality and Food Safety Leadership to grow site Quality Culture along with demonstrated experience and knowledge in the following: Foundational knowledge of food safety/HACCP Experience in high regulatory standards environment Self-motivated; strong ability to work independently with limited supervision Fundamental understanding of quality systems, spec management, product testing, traceability and building quality culture Strong team leadership skills, remaining conscientious of team morale and driving site culture Proactive, self-driven and action-oriented Results-focused, balancing short and long-term goals. Motivated by achievement, and persists until goals are reached, conveying a sense of urgency. Ability to influence, engage, and motivate site teams (operations, maintenance, sanitation) to execute quality initiatives and deliver strong results Ability to collaborate with cross-functional partners Engages key stakeholders in strategy alignment and implementation The ability to digest large, complex volumes of information and summarize for wide dissemination Solution-oriented mind set with strong problem solving and communication skills Highly proficient computer (MS Office – Excel) and Communication skills (Verbal and Written) are required. Must be able to read, write, and communicate in English More about this role Education / Certifications: Bachelor’s degree preferred; strong relevant experience acceptable PCQI Certification preferred Job specific requirements: 3 years+ working in a similar role required Quality experience in food manufacturing Bilingual (Spanish/English) strong preference Position is full-time, in-person, and flexibility is required. Applicants must be available to work any shift, including weekends and overtime as needed. Ability to work in a manufacturing environment with known allergens such as: milk, eggs, nuts (tree nuts), wheat and soy is required Experience in data analysis using tools such as Minitab is preferred Proven organizational and project management skills Demonstrated success in influencing teams to implement and execute department strategy Experience in developing capability in teams: technical and interpersonal skill development Excellent communication skills and process adherence Solution-oriented problem solving Salary and Benefits: The base salary range for this position is $86,900 to $119,515; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company. No Relocation support available Business Unit Summary The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country. Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact View phone number on click.appcast.io for assistance. For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal Job Type Regular Supply Chain Quality Assurance Product Quality, Safety and Compliance At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!