Customer Success Manager

Customer Success Manager (West Coast)Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UTHours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MTWe are currently seeking a Customer Success Manager for our Digital Brand Services (DBS) business division. As a Customer Success Manager in DBS, you will interact with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their global brands online. This position requires extensive client contact, including some face-to-face meetings, and the ability to present complex information in a clear and concise manner. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed.What You'll Do For Us:Build relationships with B and C-Level Executives to gain a deep understanding of customers' business and goals/KPIs;Proactively educate clients about industry developments and potential impacts to their business and online strategy;Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC;Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget;Manage customer relationships to ensure retention and satisfaction in assigned accounts;Partner with Sales to develop and execute on account plans;Identify and help develop additional client contacts within assigned accounts:Identify and generate new Sales leads;Provide budget projections and conduct contract and price negotiations for assigned accounts;Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams utilizing PowerPoint and ExcelMaintain thorough up-to-date notes, leads, quotations, and contracts through CRM systemKeep up to date on industry newsNetwork by attending industry specific events and trade shows and/or conducting company-sponsored webinarsSharing sales, product knowledge and ideas with other team members**This position is not commission based, but there is an incentive program for top performers**What technical skills, experience, and qualifications do you need?3+ years B2B Account Management experienceComfort and experience working with B and C-level executivesA history of detail-oriented, multi-tasking in a deadline-driven, dynamic environmentExcellent analytical and problem-solving skillsAbility to think proactively and strategically to meet the clients' needsRelentless dedication to outstanding customer serviceAbility to handle escalated client issues with a steady handExcellent communication and organizational skills (verbal and written), as well as ability to think quick on your feetStrong negotiation skills and business acumenQuick learner with a demonstrated passion for technology and the Internet ecosystemAbility to work as part of a team and collaborate effectively with colleaguesSalesforce CRM experience preferred, but not requiredIntellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not requiredMulti-lingual preferred, but not required