Bilingual Call Center Representative [1pm-9pm ET Shift]

Bilingual Call Center Representative

At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation's leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.

Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.

At LogixHealth, we're committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.

Location: On-Site in Dania Beach, FL

This Role:

As a Bilingual Call Center Representative at LogixHealth, you will provide support and service to our patients via telephone, fax and mail. You'll contribute to our fast-paced, collaborative environment and bring your expertise to represent our clients in a professional and courteous manner.

The ideal candidate will have strong technical skills, excellent interpersonal communication, and the ability to speak both English and Spanish.

Key Responsibilities:

• Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards
• Retrieve voice messages from mail box and return patient calls within 24 hours
• Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person
• Provide patient with their claim balance as requested
• Update patient's insurance information in the system and then re-bill to the new insurance carrier
• Perform daily mailings of letters to patients and HCFA claim forms

Qualifications:

To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties.

Required:

• Must be bilingual in English and Spanish
• Customer service experience
• Prior word processing, spreadsheet, and internet software experience including proficiency with MS Teams, Word, Excel, Outlook
• Excellent written and verbal communication skills
• Ability to simultaneously converse over the phone, problem solve, and enter data in the client software database

Preferred:

• One to two years related call center experience
• Healthcare revenue cycle knowledge

Benefits at LogixHealth:

We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.