Customer Service Representative

Job Description

Lee Tractor Co. is a family-owned equipment dealer founded in Louisiana in 1947, serving the Gulf Coast for nearly 80 years. We are looking to hire a Customer Service Representative to our growing team in Biloxi, MS.

Lee Tractor Co. offers a variety of benefits including:

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• Competitive Pay
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• Health, Dental and Vision Insurance
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• Disability and Life Insurance coverages
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• 401k
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• Paid vacation and holidays
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• A supportive work environment that values teamwork and professional development
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This position is the first point of contact for customers, answering questions about equipment, rentals, parts and service and providing administrative support to each department. The ideal candidate is customer service oriented, efficient, organized and is a team player.

Key Responsibilities

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• Answer incoming calls, emails and web inquiries promptly and professionally, and greet walk-in customers.
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• Route sales, rental, parts and service requests to the right team member
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• Schedule service appointments, field service calls and equipment pickups or deliveries.
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• Prepare rental contracts and quotes, check equipment in and out, and explain rental terms and policies.
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• Look up parts availability and pricing, process part orders and track back-orders.
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• Process payments, invoices and deposits accurately, and help resolve billing questions.
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• Enter and update customer records, work orders and follow-ups in the system.
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• Follow up with customers after service or rentals to confirm satisfaction and get feedback
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• Keep the showroom, counter and customer areas clean, organized and stocked with current brochures.
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• Perform other administrative duties as assigned.
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Qualifications

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• High school diploma or GED.
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• 3+ year of customer service experience
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• Experience at an equipment, rental, automotive, agricultural or parts dealership is a plus
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• Proficient with computer software systems such as Word, Excel, etc..
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• Familiarity with construction or farm equipment, or a willingness to learn it quickly.
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• Strong written and verbal communication
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• Excellent customer service skills
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