Medical Assistant, Call Center - Urology

Job Title

Medical Assistant

Job Description

Schedule: Monday - Friday 8:30AM - 5 PM

This role is not patient facing, but onsite in Fair Lawn.

Position Summary:

The Medical Assistant is responsible for triaging patient concerns over the phone. This role involves assessing symptoms, prioritizing care needs, and providing clinical guidance based on established protocols. The Medical Assistant serves as a critical communication link between patients and providers, ensuring patients receive timely and appropriate guidance while documenting all interactions in Epic.

Essential Job functions:

• Triages high-volume incoming patient calls, assesses symptoms, and provides clinical guidance.
• Maintains efficient patient flow.
• Communicate with patients in a culturally sensitive, professional manner.
• Documents all patient interactions, assessments, and guidance in Epic accurately and promptly.
• Directs calls appropriately.
• Collects, reviews, and addresses 20+ patient voicemails throughout the day, ensuring timely follow-up and documentation.
• Schedules appointments accurately and appropriately according to departmental guidelines.
• Effectively communicate clinical questions, concerns or issues to the provider appropriately and promptly.
• Send prescriptions and refills electronically as directed by the provider and by understanding prescription control and prescription refill procedures.
• Demonstrates strong multitasking abilities.
• Understands and performs within scope of practice.
• Appropriately enters orders such as labs and medications in the Practice Management System (PMS) and EHR.
• Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly
• All other duties as assigned
• Recognizes and performs duties which need to be performed, although not directly assigned.

Education, Certification, Computer and Training Requirements:

• High School Graduate/GED / Equivalent Work or Vocational / Technical School / Diploma, required. Associate Degree's preferred.
• 01-year related work experience required. 2-4 years related work experience preferred.
• Medical Assistant certification preferred
• Ability to communicate in English, both orally and in writing, required
• Ability to organize and perform multiple tasks in a timely manner, required
• Basic proficiency in computer use, required

Pay Range: $22.02 - $27.07 Hourly

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at