Virtual - Retention Sales Comcast Business

Join to apply for the Virtual - Retention Sales Comcast Business role at Comcast 3 days ago Be among the first 25 applicants Join to apply for the Virtual - Retention Sales Comcast Business role at Comcast Get AI-powered advice on this job and more exclusive features. Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement. Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge. Sells additional products to support the client's business needs. Job Description Exciting news - This position is Virtual; however, must reside in Comcast's West Division for this position. This includes the states of Arizona, Iowa, Idaho, Kansas, Minnesota, Missouri, Montana, North Dakota, Nebraska, New Mexico, Nevada, Oklahoma, Texas, Utah, Wisconsin, and Wyoming. ** Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage. Core Responsibilities Uses active listening, empathy and assumes ownership of customer issues through to resolution. Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues. Minimizes churn by strategically offering and selling product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast. Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate. Meets or exceeds budgeted retention goals for all product lines. Demonstrates strong problem solving and communications skills. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Identify opportunities to expand customer accounts through upselling and cross-selling. Promote new products and services to existing customers. Increase customer lifetime value through sales and retention practices. Other duties and responsibilities as assigned. Employees At All Levels Are Expected To Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Additional Requirements Demonstrates the ability to work independently with little or no supervision In a virtual environment, Comcast requires a minimum 100mbps speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router Must have "home office" space in your home (See Home Office Requirements below) Home Office Requirements: Have a quiet work area in a location that provides privacy from other people, activities and noise Have a steady work surface Have a comfortable chair Adequate lighting Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits. This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Adaptability; Critical Thinking Problem Solving; Communication; Resilience; Professional Integrity Salary Base Pay: $18.95 The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education High School Diploma / GED Relevant Work Experience 2-5 Years Seniority level Seniority level Associate Employment type Employment type Full-time Job function Industries IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications Referrals increase your chances of interviewing at Comcast by 2x Get notified about new Retention Specialist jobs in Texas, United States . 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