Technical Support Lead

IT/OT Integration and Management Specialist

Integration and Management:

• Integration of IT and OT systems to ensure seamless operation and data flow.
• Support the IT/OT infrastructure, including networks, servers, and industrial control systems.
• Ensure the security and reliability of both IT and OT systems.

Support and Troubleshooting:

• Provide technical support for IT and OT systems, resolving issues promptly to minimize downtime.
• Troubleshoot and resolve hardware and software problems related to manufacturing equipment and IT systems.
• Coordinate with vendors and service providers for maintenance and support.

Continuous Improvement:

• Implement best practices for IT/OT integration and management.
• Drive continuous improvement initiatives to enhance system performance and efficiency.
• Stay updated with the latest technologies and trends in IT and OT

Qualifications

Education:

• A relevant degree in Information Technology, Computer Science, Engineering, or a related field is typically required.

Skills and Experience:

• Strong knowledge of IT and OT systems, including industrial control systems, SCADA, PLCs, MES and network infrastructure.
• Proficiency in programming languages, databases, and software development concepts.
• Experience in defining MES solution architectures and develops detailed design specifications.
• Experience with cybersecurity practices and protocols for both IT and OT environments.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and leadership abilities to manage cross-functional teams.