Senior Experience Architect (Design Consultant)

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis. Department Overview Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution. We rely on our team's expertise to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology, and a successful engagement includes recommendations to the business to support deeper, more relevant use of the Salesforce platform. Job Details Salesforce Experience Design is a group of passionate designers who build transformational experiences by turning human insights into business impact at Salesforce scale. We partner with our technical and solution competencies, to support our Financial Services, Health and Life Sciences verticals, and help customers unleash the full power of Salesforce through a design-centric approach delivering useful, usable and desirable experiences. Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Salesforce is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work. Our designers follow a consultant mindset including working with different Salesforce colleagues across various engagements, willingness to travel when required and understanding the value of working on site. We are looking for a passionate and pragmatic design thinker who is eager to join a fun, collaborative and innovative team. The focus of the role is interactive—web and mobile applications, interactive design and user experience. The Sr. Experience Architect serves as the project leader and main point person for Experience Design engagements. He/she is responsible for leading the experience strategy and establishing and maintaining the highest quality of execution across all work. He/She will be responsible for the vision for an engagement as well as being able to lead multidisciplinary project teams. The Experience Architect must always provide team leadership, build strong partnerships and foster collaboration with the customer. We believe the best Sr. Experience Architects are those who obsess over the creation of customer and business value. They have a customer‑centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success. Responsibilities Success will be measured by your contribution and collaboration within the Experience Design group — leading, advising and aligning project teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, the areas of focus will be: leading a variety of engagements, actively participating in the Salesforce culture, and continually ensuring your skills and role requirements are met. Design Leadership Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles Leverage Design-Thinking methods and participate and contribute to new methods and offerings Create compelling stories and communicate design concepts that articulate business value to diverse audiences Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes Lead digital strategies and visions and ensure these are communicated effectively Understand and guide research, interaction and visual design across the Salesforce platform, driving towards the highest level of quality and execution Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions Provide mentorship and guidance to other designers within the Experience Design group Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions Client Engagement Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives Manage changes in project scope, identify potential issues, and pivot when necessary Collaborate with internal team members to structure project work, plan and execute client proposals Identify new business opportunities and be able to connect appropriate people to support Lead and drive key experience design activities throughout a project’s lifecycle including research, workshops, and conducting interviews and synthesizing Team Leadership Lead, coordinate and manage the work of a project team either independently or in conjunction with key project team members Manage and maintain team motivation and morale Identify and resolve or escape issues and conflicts within the project team Engage and part Lead and drive key experience design activities throughout a project’s lifecycle including research, workshops, conducting interviews and synthesizing #J-18808-Ljbffr Salesforce, Inc.