AUTOMOTIVE OFFICE MANAGER

Benefits:

• Employee discounts
• Free food & snacks
• Health insurance

Position Summary
We are seeking an experienced, detail-oriented Office Manager to lead our dealership's back-office operations. This role safeguards the dealership's financial and regulatory standing by overseeing deal documentation, title and registration processing, collections, insurance compliance, and cross-departmental coordination. The ideal candidate is an organized, bilingual professional who thrives in a fast-paced automotive environment.

Key Responsibilities
- Compliance & Records
- Ensure accurate and timely title and registration processing in accordance with state requirements
- Manage vehicle deal documentation, maintaining complete and audit-ready files
- Maintain compliance with state, federal, and manufacturer regulations and standards
- Financial Risk & Collections
- Manage delinquent customer accounts and initiate collections workflows
- Negotiate structured payment arrangements with customers
- Handle payment recourse to minimize dealership financial losses
- Insurance, Audits & Claims
- Coordinate the annual garage insurance audit and manage the formal renewal process to maintain proper liability coverage for the vehicle fleet and premises
- Oversee insurance and manufacturer claims from initiation through resolution
- Product Discrepancy Resolution
- Audit, identify, and reconcile variances in secondary products, including GAP insurance, Vehicle Service Contracts (VSC), and ancillary trim packages
- Partner with the sales, service, and parts departments to track inventory, review repair
orders, and streamline workflows
- Back Office & Customer Service Operations
- Oversee customer service workflows, including incoming calls and greeting clients
- Resolve escalated customer inquiries professionally and promptly

Qualifications
Experience: 2–5+ years of office management experience in the automotive industry
Language: Bilingual in English and Spanish (required)
Software Proficiency: Google Workspace, Microsoft Office Suite, and AI productivity
tools
Core Skills: Strong organization, attention to detail, and problem-solving abilities