Lending & Member Advocate Float

Description

Canopy Credit Union is looking for a purpose driven individual to join our creative community as a Lending & Member Advocate Float.

About Canopy Credit Union:

Canopy Credit Union is a Community Development Financial Institution (CDFI). We aim to help people in our community who have less than perfect credit. A person's credit score does not define them, and Canopy believes that your story matters. Our vision is to grow a happier and healthier community through financial inclusion.

Location: Remote with local Spokane branch coverage scheduled as needed

Wage: $23.83 - $28/hr + incentives - DOE

$1.00/hr wage premium paid to bi-lingual employees.

Canopy was recently named the 13th Best Credit Union to Work for in the Nation by American Banker.

This accomplishment is possible because of our commitment to our core values:

• We embrace what makes us different: We honor everyone’s’ journey and welcome new ideas. We’re a place where your story matters
• Becoming is better than being: Growth happens when we try new things and don’t allow the fear of failure to hold us back
• Curiosity welcomed: We don’t ask “can we?” rather, “how can we?”
• Canopy serves: We believe that our level of success is directly proportional to how many lives we touch
• Fun is who we are: We are a fun, playful, and hardworking family committed to the growth of each other, our members and our community

By becoming a part of the Canopy team, here are some of the perks you will get to look forward to:

• Monthly cash incentives based off of production
• Competitive PTO accrual with paid sabbatical program
• Options for individual medical, dental, and vision insurance coverage at NO cost to the employee
• 401k match of 7%
• Career Development: certifications, webinars, in house training's, job shadowing -- these are all options we offer to support you in your career path
• Opportunity to work with some of the leading technology in the financial services industry
• Office putt putt competitions, potlucks, meme sharing, BINGO, just to name a few!

Requirements

• Lending: Interview loan applicants in person, by phone, and by video, gathering required information for credit applications. Explain loan options, rates, terms, and collateral requirements, provide general and specific loan information, and disburse funds accordingly. Support loan processing and funding, including participation in the lending call queue. Cross sell products and services that benefit the member according to the Canopy service standard.
• Floating Coverage Across Branches, Phone and Video Banking: Travel locally to each branch location based on assignments from the Digital Member Experience Director and the needs of the branches. Adapt quickly to different branch teams, workflows, and member needs, and provide backup to the Contact Center and branches as needed.
• Account Opening and Concierge Service: Open various new accounts, process necessary information, and educate members on the services and products available as a result. Assist members with opening Term Shares and educate them on penalties, earnings, and related terms. Provide concierge level service by welcoming members, understanding their needs, and guiding them to the right person, product, or channel. Maintain a high attention to detail to ensure quality of work with member accounts, loans, and other member services.
• Indirect Loan Funding: Verify loan documentation and fund loans for members and dealerships, and complete file maintenance for each loan. Work directly with underwriting to ensure timely funding and learn all policies and procedures so the needs of all parties are communicated accurately.
• Indirect Member Onboarding: Provide member service to new indirect loan accounts. Contact new members by phone to welcome them to Canopy and cross-sell additional products and services that meet their needs. Help resolve disputes that arise between the dealership and the member or Canopy.
• Financial Coaching: Conduct and cross-sell financial coaching sessions as needed
• Comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Other duties as assigned.