Senior Claims Services Support Analyst

Claims Services Support Analyst

IAT Insurance Group has an immediate opening for a Claims Services Support Analyst from our Newark, New Jersey location. The successful candidate will be the initial point of contact for surety bond claims and have primary responsibility for the distribution of claims, correspondence and other materials received by the surety claims department and providing other support services as identified below.

This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely.

Responsibilities:

• Intake and distribution of claims, correspondence, notices and various other items.
• Handling phone calls from claimants and other parties, as well as routing calls, taking messages and providing exceptional customer service.
• Assisting parties with initial claims filings.
• Scanning and indexing documents.
• Sending correspondence as needed.
• Processing and routing of both losses and recoveries.
• Document look-up for purpose of routing as well as answering basic coverage and other questions.
• Perform other duties as needed.

Qualifications:

Must-Have:

• High school diploma or GED.
• Minimum of 5 years of claims, customer service experience or upper-level administrative experience.
• High attention to detail and accuracy.
• Understanding of insurance company claims processes (investigation, contract interpretation, negotiation, and knowledge of relevant laws) is desirable, however we are willing to train the right candidate.
• Ability to communicate effectively with lawyers, company employees and external clients.
• Ability to use logic and reasoning to identify solutions, conclusions or approaches to problems.
• Proficiency with MS Office software (e.g. MS Word, MS Excel, MS Outlook, MS Access) and ability to learn and follow company claims systems and procedures.
• To qualify, applicants must be authorized to work in the United States and must not require VISA sponsorship, now or in the future, for employment purposes.

Preferred to Have:

• Bachelor's degree.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.

Compensation:

Please note, that the hourly pay rate associated with this posting is $14.95 – $32.54. Actual hourly rates will vary based on factors such as a candidate's qualifications, skills, competencies, and geographical location related to this specific role. The total compensation will include a base salary, performance-based bonus opportunities, 401(K) match, profit-sharing opportunities, and more.

To view details of our full benefits, please visit IAT Insurance Group careers benefits page.

IAT Insurance Group is the largest private, family-owned property and casualty insurer in the U.S. Insurance Answers Together® is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.

At IAT, we're committed to driving and building an open and supportive culture for all. Our employees propel IAT forward – driving innovation, stable partnerships and growth. That's why we continue to build an engaging workplace culture to attract and retain the best talent.

We offer comprehensive benefits like:

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities to assist you in furthering your career
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.