Assistant Guest Services Manager
$27 - $27.84 per hourMarriott Seattle Airport
Job Description
Job Description
Join us at the Marriott Seattle Airport as an Assistant Guest Services Manager, where you'll play a vital role in ensuring our guests have a seamless and memorable experience. In this position, you'll oversee daily front office operations, lead and mentor a dedicated team, and address guest inquiries with warmth and professionalism. Your leadership will be key in managing shift workflows and collaborating with departments such as housekeeping to maintain our high standards of hospitality.
We're committed to your growth and well-being, offering a range of benefits including medical, dental, and vision plans, as well as life and pet insurance. You'll also enjoy paid time off, sick leave, and exclusive hotel discounts. At Marriott, we foster a supportive environment that encourages career advancement, innovation, and a balanced work-life approach. If you're ready to make an impact and grow with us, we invite you to apply today. Compensation:$27 - $27.84 hourly
Responsibilities:- Lead and inspire a team of guest service associates to deliver exceptional hospitality experiences.
- Oversee daily front office operations, ensuring smooth and efficient service at all times.
- Address guest inquiries and resolve issues with warmth, professionalism, and a solution-oriented mindset.
- Collaborate with housekeeping and other departments to maintain our high standards of cleanliness and guest satisfaction.
- Manage shift workflows, ensuring that all team members are aligned and tasks are completed efficiently.
- Foster a supportive and inclusive team environment that encourages growth and development.
- Monitor and analyze guest feedback to continuously improve service delivery and guest satisfaction levels.
- Experience: High school diploma plus 1 to 2 years of customer service or front desk experience in a hotel or resort setting. Supervisory background is strongly preferred.
- Technical Skills: Proficiency with property management software (PMS) and basic computer programs. Marriott experience is ideal but not required.
- Soft Skills: Strong communication, active problem-solving, and the ability to remain calm in a fast-paced environment.
Seattle Airport Marriott is conveniently located just a mile away from Seattle-Tacoma International Airport. It is the perfect option for business and leisure travelers, as well as anyone flying in or out of the airport. The hotel is located just a short drive away from downtown Seattle and numerous dining, shopping, entertainment, and nightlife options.
We offer a combination of benefits based on full-time and part-time eligibility, including
Medical, Dental, Vision, Consumer-Driven Health Plan, Health Savings Account, Accident Coverage, Critical Illness Coverage, Life Insurance, Pet Insurance, PTO, Sick Time, and Brand Hotel discounts.
Vacancy posted 27 days ago
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