Manager - Loss Mitigation (On-Site)

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Manager - Loss Mitigation is responsible for overseeing the day-to-day operation of the department and takes responsibility for producing high volume and high-quality work while adhering to investor guidelines.

Principal Duties

• Oversees the day-to-day tasks and performance of Loss Mitigation
• Acts as a liaison with other departments to foster efficiency and high-quality output.
• Undertakes special projects related to departmental activities and performs other duties as assigned.
• Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients.
• Provide positive leadership and coaching, including performance measurements, appraisals and other actions impacting employee job related functions.
• Evaluates job performance continually and provides on-going coaching.
• Maintains, update and create process and procedure documentation for the Loss Mitigation team.
• Prepare weekly/monthly reports and monitor time frames and work performance.
• Directions change within the department. Promotes an attitude of optimism and progress.
• Prepares and presents workflow and results to Senior Management and clients as needed.
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
• Ensure department policies and procedures are maintained and timely updates are submitted. Continually review and refine processes to ensure efficiency and accuracy.
• Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily.

Education and Experience Requirements

• High school diploma or equivalent, required.
• Bachelor's degree, preferred.
• 6-8 years' Loss Mitigation experience
• 3-5 years' supervisory experience

Knowledge, Skill, and Ability Requirements

• Proficient in Microsoft Word and Excel.
• Proficiency in SQL a plus.
• Excellence in consulting and advising customers via telephone and written communication.
• Understanding of collections. Foreclosure, bankruptcy and REO experience preferred.
• Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies.
• Demonstrated strong skill set for organization and attention to detail.
• Self-Motivated. Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information.
• Understanding of mortgage lending and servicing, particularly late-stage collections, modifications, and short sales.
• Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.


By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
  
• Health Savings Account with employer contribution
  
• 401(k) Retirement plan with employer match
  
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  
• Adoption Assistance
  
• Tuition & Certification reimbursement
  
• Employee Mortgage Loan Program
  
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
  

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
  
• Matching Gifts Program - dollar-for-dollar up to $1,000
  
• Access to grants, nonprofit resources, and volunteer opportunities
  
• More than $6,000,000 donated since 2020
  
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  
  

Equal Employment Opportunity


We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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