Remote Claims Service Representative

We are a premier, industry‑leading property and casualty insurer boasting over 160 years of rich history and tradition. Regularly celebrated as a top national employer and one of the best places to work, this organization is built on a foundation of collaboration, inclusion, and a deep commitment to employee career development. Operating on a temp‑to‑perm model, we offer long‑term career trajectories in a highly supportive, empathetic environment designed to help you grow from day one. Salary: $19.99 - $20 per hour. Shift: First. Work hours: 6 AM – 2:30 PM. Education required: High School. Responsibilities Respond professionally and empathetically to phone and electronically submitted first notices of loss from claimants, insureds, and third parties experiencing unexpected property or vehicle damage. Utilize established scripts and system workflows to accurately transcribe commercial or personal loss details. Actively manage and assign rental car reservations, appraisal schedules, Express Claim shops, towing needs, and critical water mitigation activities. Apply foundational communication skills to evaluate caller questions, offer available service options, and determine the most effective course of action on established claims. Qualifications Years of experience: 2 years. Experience level: Entry Level. Skills Customer Service CRM Claims Processing Telephone Etiquette Basic Software Skills Call Center Support Benefits Balance your week with standard Monday–Friday hours with rotating Saturdays (Remote). Earn a starting pay rate of $20.00/hour, with built‑in potential for advancement upon permanent conversion. Access major medical, dental, and vision insurance plans, alongside a 401(k) program right from the start of your assignment. Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Additional Information It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Randstad