Central Follow Up Specialist (WA)_Clinical Services

Central Follow-Up Specialist

Working at Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

What Will You Be Doing!

• General: Works in accordance with affiliate Medical Standards & Guidelines (MS&Gs); provide education and advice to patients within affiliate protocols and scope of practice as defined below.
• Test Results: When patients reach out to CFU to request their lab results, the CFU Assistant can notify patients of normal test results (with the exception of Cervical Cancer Screening (CCS) tests and imaging results) and document that notification accordingly. The CFU Assistant will task the licensed CFU team members to review normal CCS results, normal imaging results, and all abnormal results to connect with the patient to review those results
• Notifications and Reminders: Send 3rd notification letters and reminder letters for recommended treatment/follow up/referrals and document their completion.
• Scheduling Appointments: Schedule appointments for patients for specific treatment, follow up of abnormal lab results, or in-house referrals and document their completion.
• Confidential Morbidity Report (CMRs): Complete and transmit CMRs for all positive reportable communicable diseases (chlamydia, gonorrhea, syphilis, herpes, HIV) to the county and/or state Public Health Department. Document CMRs accordingly.
• Expedited Partner Therapy (EPT): Transmit or phone in EPT to preferred pharmacies for patients' partners in chlamydia, gonorrhea, and trichomoniasis cases, according to state rules and regulations. Document EPT prescriptions accordingly.
• Mailing Documents to Patients: Print, pack, stamp, and mail hard copy letters via USPS in a HIPAA-compliant manner.
• After-Hours Consulting Nurse Communication: Scan in all after hours consulting nurse faxes into the Electronic Health Record (EHR) under the correct patient and task the appropriate CFU Triage RN for review and care coordination, as needed.
• My Chart Communication: Respond to MyChart messages that request non-clinical needs (ie, work excuse note, medical records requests) or normal lab results (see above).
• Prior Authorization: Review, process, and notify patients of Prior Authorization claims for medications and procedures.
• Medical Records: Abstract incoming medical records and task them to CFU Advance Practice Clinicians (APCs) to review; respond to incoming Release of Information (ROI) requests; forward ROI requested by subpoena to the Quality department for legal review. Document receipt or release of medical records accordingly.
• HEDIS: Review and respond to HEDIS requests from payors.
• Performs other duties as assigned; nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Minimum Qualifications:

• High school diploma or equivalent.

Preferred Qualifications:

• Previous experience in an OB/GYN-related field preferred but not required.
• Prior experience with any Planned Parenthood affiliate strongly preferred.
• Prior experience with remote/telehealth work strongly preferred.
• Proficiency with EHR systems and information technology strongly preferred.
• Bilingual English/Spanish skills preferred.

Salary Range:

$21.30 - $28.36

Position Type:

Full-time - Non-exempt

Hybrid position – must work in-person at a health center site at least 1 day a week.

This is a union role – United Food & Commercial Workers 3000

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to View email address on click.appcast.io.

Other Information:

All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.

What We Expect From You:

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our Commitment To Diversity:

At PPGNHAIK, we've outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.