Assistant Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Assistant ManagerAt Bigham's Smokehouse, we believe great restaurants are built by leaders who serve others, pursue excellence, and develop the people around them. As an Assistant Manager, you'll work alongside the General Manager and upper management team to ensure every guest receives an exceptional experience while helping build a culture where employees thrive.

This role is more than managing shifts—it's about taking ownership. You'll help oversee daily operations, support company initiatives, develop future leaders, and ensure our standards are consistently upheld. You understand that leadership means serving your team, creating accountability with respect, and stepping in wherever you're needed to help the restaurant succeed.

You thrive in a fast-paced environment where no two days are exactly alike. Whether you're coaching a Team Leader, resolving a guest concern, managing labor, completing inventory, or jumping on the line during a rush, you're willing to do whatever it takes to help your team win.

You value systems because they create consistency. You understand that operational excellence doesn't happen by accident—it comes from disciplined execution, clear communication, and attention to detail. More importantly, you enjoy helping your team understand the purpose behind every process and encouraging them to grow into stronger leaders themselves.

At Bigham's Smokehouse, we strive to create a family atmosphere for both our guests and our employees. We're looking for an Assistant Manager who leads with humility, integrity, and a genuine desire to serve others while helping move our restaurant forward.

Responsibilities

• Partner with the General Manager to execute daily operations and achieve restaurant goals.

• Lead by example while creating a positive, productive, and accountable work environment.

• Coach, mentor, and develop Team Leaders and crew members into stronger leaders.

• Ensure every guest receives exceptional hospitality and a consistent dining experience.

• Support hiring, onboarding, training, and performance coaching.

• Maintain high standards of food quality, cleanliness, food safety, and operational excellence.

• Assist with scheduling, inventory management, labor control, ordering, and restaurant systems.

• Help implement company initiatives, operational improvements, and upper management directives.

• Address guest concerns professionally while protecting the reputation of the Bigham's brand.

• Step confidently into any position within the restaurant to support the team's success.

Qualifications

• Previous restaurant leadership experience required; management experience preferred.

• Proven ability to lead, coach, and develop others.

• Strong organizational, communication, and problem-solving skills.

• Comfortable making decisions in a fast-paced environment.

• High level of personal accountability and professionalism.

• Committed to consistency, excellence, service, and loyalty.

• Able to prioritize multiple responsibilities while maintaining attention to detail.

• Manager Food Safety Certification (or ability to obtain certification).

• Able to stand for extended periods and lift, carry, or move up to 50 pounds.

• Flexible availability, including evenings, weekends, and holidays.

What Success Looks Like

Successful Assistant Managers at Bigham's are dependable, humble leaders who make everyone around them better. They build trust with their teams, support the General Manager without being asked, solve problems before they become bigger issues, and help create a restaurant where guests love to eat and employees love to work. They understand that leadership is earned through service, consistency, and the example they set every day.