Assistant Ace Hardware PIC

Assistant Ace Hardware PIC

The Assistant Ace Hardware PIC is a working department leader who supports the Ace Hardware PIC with daily department operations, team-member development, customer service, and maintaining Company standards. This role includes coordinating daily workflow, assigning tasks, providing hands-on training and coaching, assisting with freight, inventory, merchandising, and ordering, and ensuring department safety and organization. The Assistant PIC also assumes delegated department leadership responsibilities when the Ace Hardware PIC is unavailable.

Required Skills/Abilities:

• Coordinate daily workflow, work assignments, breaks, and operating priorities as directed by the department PIC.
• Provide hands-on training, coaching, and work direction to department team members while communicating performance observations and concerns to the PIC.
• Perform and coordinate freight, stocking, pricing, inventory, merchandising, and customer service activities.
• Support ordering, replenishment, inventory control, merchandising, product availability, shrink control, and overall department organization.
• Ensure the safe use of applicable hardware, department systems, tools, and equipment.
• Monitor department safety, cleanliness, equipment, and operating standards and promptly correct or escalate identified issues.
• Provide prompt and courteous customer service and resolve routine department-level questions or concerns within delegated authority.
• Support opening, closing, and other department-leadership responsibilities as assigned.
• Assume delegated department coordination and leadership responsibilities when the Ace Hardware PIC is unavailable.
• Communicate staffing, inventory, customer, equipment, safety, and operational concerns to the department PIC or Store Management.
• Coordinate daily workflow and reinforce priorities established by department leadership.
• Demonstrate dependable follow-through, sound judgment, and appropriate escalation of issues.
• Maintain attention to customer service, safety, inventory, merchandising, sanitation, and department operating standards.
• Communicate effectively with team members, department leadership, Store Management, customers, and vendors.
• Work independently within delegated authority while supporting the PIC's accountability for department results.
• Maintain composure and professionalism during high-volume or time-sensitive situations.
• Assist with other store functions as assigned, consistent with position responsibilities and qualifications.

Experience/Education:

• A High School Diploma or GED is preferred.
• Hardware, home-improvement, merchandising, inventory, freight, or related retail experience is preferred.
• Previous supervisory or department-leadership experience is preferred.
• Product knowledge in one or more hardware or home-improvement categories is preferred.
• Ability to direct workflow, train team members, and coordinate daily department activities.
• Ability to use Company retail, ordering, inventory, communication, and other systems applicable to the department.
• A valid driver's license is required when driving is an assigned essential function of the position.

Company Description:

Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay
• Automatic raise of $1.00/hr every 1,040 hours worked Auto raises will be provided based on straight-time hours worked until top of pay scale is reached.

Pay Range:

Starting at $17.00/hr (DOE)

• Full-time/Part-time
• Early mornings, evenings, nights, weekends, holidays, and additional hours may be required based on department and store needs.

Office Location and Travel:

• LOCATION: In person
• Reliably commute or planning to relocate before starting work (Required)

Working Environment:

Work is performed primarily in a retail store environment with concrete and/or tile flooring. Working conditions may include exposure to outdoor weather, coolers/freezers, cleaning chemicals, noise, moving equipment, and other conditions typical of retail operations.

Physical requirements include standing and walking for extended periods throughout the work shift. Employees must be able to frequently bend, reach at or below shoulder level, push, pull, grasp, and perform repetitive hand motions while handling merchandise, supplies, and equipment. Occasional squatting, climbing, and reaching above shoulder level may also be required.

Frequently lifting and carrying merchandise weighing up to 50 pounds and occasionally lifting and carrying merchandise weighing up to 75 pounds may be required. Employees must be able to read labels, signs, order information, transaction records, and electronic records; safely navigate customer, stockroom, and work areas; and hear and communicate with customers and team members while recognizing equipment alarms, warnings, and other audible safety signals.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Employment Opportunity & Reasonable Accommodation:

Three Bears Alaska, Inc. is an Equal Opportunity Employer. Qualified applicants and employees will receive consideration without regard to protected status under applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.