Men's Shelter Client Resource Specialist

Do you feel called to serve in a Christian Ministry?

Do you want to serve where you make a difference in the lives of others?

Are you looking for a life-changing work experience?

If so, consider joining us at the Atlanta Mission, where we provide life-transforming experiences for everyone that joins our team: employees, clients, donors, and volunteers. We serve over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to experience and witness radical life transformations.

The Client Resource Specialist plays a critical role in supporting men as they transition into Atlanta Mission's long-term transformation program at The Shepherd's Inn. This position focuses on removing practical and systemic barriers to stability and employment by providing individualized case management, resource coordination, and client advocacy within a Christ-centered environment. Support begins at program entry through background checks and job readiness assessments and continues throughout a client's stay. The Client Resource Specialist works closely with clients to address challenges related to employability, identification, legal barriers, financial assistance, and access to community resources. This role also includes teaching life skills, facilitating groups, utilizing motivational interviewing, and offering spiritual encouragement as part of a holistic care model. This position is ideal for a human or social services professional who enjoys direct client engagement and case management but is not pursuing a licensed social work career path.

Essential Duties and Responsibilities:

Client Assessment & Case Management

• Conducts client assessments, including background checks and job-readiness evaluations, to identify barriers and needed services
• Utilizes assessments to recommend personalized services that support employability, stability, and long-term outcomes
• Manages a high-volume caseload (approximately 70-90 clients), providing consistent follow-up and accountability
• Leads services addressing client case management needs throughout their program journey

Employment & Resource Support

• Supports clients in resolving background check issues that may impact employment, including coordination with legal partners such as Georgia Justice Project
• Assists clients in obtaining required identification documents for employment (state ID, Social Security cards, etc.)
• Connects clients with internal and external resources including vocational training, housing, legal services, healthcare, and financial assistance
• Provides job-search support following vocational training, such as resume workshops, job application assistance, and group office hours

Community Partnerships & Advocacy

• Builds and maintains relationships with community partners to secure resources that meet client needs
• Researches and identifies new service partners to address gaps in client care
• Serves as a liaison between clients, community agencies, and government entities

Groups, Education & Engagement

• Facilitates groups and classes focused on independent living, financial literacy, social skills, recovery support, and psycho-education
• Utilizes motivational interviewing techniques to encourage client engagement, personal responsibility, and positive behavior change
• Provides adjustment support during life transitions and consults during crisis situations

Team Collaboration & Documentation

• Coordinates closely with interdisciplinary team members to ensure holistic, client-centered care
• Inputs, tracks, and reports client engagement and outcome data with accuracy and integrity
• Remains current on available community resources and referral processes

Spiritual Support

• Offers spiritual encouragement and support consistent with Atlanta Mission's Christ-centered values and environment

You will uphold the following Christ-centered values:

• Humbly Serve : You strive to live, Love and Lead like Jesus
• Faithfully Steward : You honor and wisely use the time, talent and treasures that God has provided
• Courageously Innovate : You are driven towards excellence, you continuously learn, adapt and improve
• Joyfully celebrate : You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission.
• Strength in Unity : You embrace God's desire for oneness and kingdom-focused unity.

Position Requirements:

• Experience in case management, client advocacy, or human/social services
• Demonstrated ability to manage a high-volume caseload effectively
• Crisis intervention experience
• Proven ability to work as a self-starter with strong organization, time management, and follow- through
• Ability to work cross-functionally and collaboratively within a team environment
• Strong relational skills with the ability to influence and motivate individuals toward positive change
• Comfort working with vulnerable populations in a residential shelter setting

Physical Requirements:

• Must have the ability to remain in a stationary position (standing, walking and sitting)
• Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator and computer printer
• Must be able to communicate accurate information
• Must be able to occasionally lift and/or carry up to 10lbs

Environmental Job Requirements:

• Occasionally exposed to outdoor weather conditions during events
• Moderate noise as in a business office environment
• Lower exposure to communicable disease as described by OSHA

What We Offer

Employee Benefits:

• Retirement Savings with Matching Contribution
• Medical Insurance
• Dental & Vision Insurance

Employer Paid Benefits:

• 3 Weeks Paid Time Off accrued during your first year
• 10 Paid Holidays
• 4 Mental Health Days per year
• Life Insurance
• Short-Term Disability
• Travel Assistance Program
• Employee Assistance Program (EAP)
• Medical Concierge
• Spiritual & Professional Training & Development