Customer Service Associate

Customer Service Associate In Business Operations

Wells Fargo is seeking a Customer Service Associate in Business Operations as part of the Contact Center division. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Provide support to internal and external customers in account management, operations, documentation, and technical support
• Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
• Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
• Act as a primary support person for the customer and internal partners supporting customer services
• Provide information to managers as well as internal and external customers to resolve customer issues

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ years of financial customer service experience
• 1+ years of experience in asset movement
• Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
• Excellent verbal, written, and interpersonal communication skills
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Ability to interact effectively with internal and external partners and clients/customers
• Basic Microsoft Office skills
• Financial product & service knowledge
• Knowledge of investment terminology
• Contact center experience

Job Expectations:

• Work Schedule: Monday through Friday between the hours of 8:00am to 7:00pm EST
• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule
• Willingness to work on-site at stated location on the job opening

Posting Location:

• Charlotte, NC

Posted Location:

• 1525 W WT Harris Boulevard, Charlotte, North Carolina 28262-8522

Posting End Date:

18 Oct 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.