Analytics Analyst (IT)

Analyst, Analytics (IT) Posting Date: 06/09/2026 Location: Casa Del Mundo Office (Denver HQ) / Remote We are seeking an Analyst, Analytics (IT) to support and maintain our existing data, reporting, and analytics ecosystem. This role is ideal for a data‑savvy professional with strong SQL and Tableau skills who enjoys investigating data anomalies, triaging production issues, and ensuring the reliability of our reporting platforms. The reporting specialist will provide frontline support to business stakeholders, diagnose and resolve data pipeline and dashboard issues, and optimize existing reporting capabilities at DaVita. Essential Duties & Responsibilities Production Support & Triage: Act as the primary point of contact for reporting and data‑related production issues. Investigate, troubleshoot, and resolve incidents related to SQL queries, ETL processes, and Tableau dashboards. Data Analysis & Investigation: Analyze data to identify anomalies, root causes of reporting errors, and patterns in data quality issues, providing actionable resolutions to stakeholders. Report Maintenance & Optimization: Maintain and enhance existing customized reports and interactive dashboards. Optimize report performance and SQL query efficiency to minimize processing time and resource utilization. Incident Escalation: Evaluate incoming support tickets (e.g., via ServiceNow), perform needed research, resolve issues where possible, and properly route complex bugs to IT Development or Data Engineering teams. Quality Assurance: Perform routine quality assurance checks on reports and data feeds to ensure ongoing accuracy, consistency, and compliance with department standards. User Training & Support: Provide hands‑on training and ongoing support to users on accessing, troubleshooting, and interpreting existing reports effectively. Documentation: Maintain and update documentation for existing report specifications, data dictionaries, design logic, and support processes for future reference and audit purposes. Continuous Improvement: Propose and implement enhancements to improve the reliability, monitoring, and uptime of existing reporting processes. Minimum Qualifications Bachelor's degree in computer science, information technology, business analytics, or a related field (preferred). 2–3 years of experience in data analysis, reporting, or analytics‑focused roles. Proficiency in SQL or other query languages for data manipulation, extraction, joining, and aggregating data. Experience with Tableau or similar data visualization technologies with strong dashboard development skills. Experience in report design and development. Experience with Excel and Python. Excellent analytical, problem‑solving, and critical‑thinking abilities with the capacity to interpret complex data sets. Strong written and verbal communication and interpersonal skills, with the ability to collaborate effectively with cross‑functional teams. Highly detail‑oriented and committed to delivering high‑quality reports that meet stakeholders' needs. Preferred Qualifications Familiarity with applying statistical or mathematical concepts in data analysis. Experience with NICE CXone or other contact center data. Familiarity with contact center operations and metrics such as average handle time and first call resolution. Certification in NICE Systems' products or relevant analytics tools. Experience with ServiceNow™ ITSM Platform or Salesforce. Benefits & Perks A “Community first, Company second” culture based on core values that really matter. Clinical outcomes consistently ranked above the national average. Award‑winning education and training across multiple career paths to help you reach your potential. Performance‑based rewards based on individual and team contributions. A comprehensive benefits package designed to enhance your health, financial well‑being, and future. Dedication to caring for patients suffering from chronic kidney failure around the world. Salary Range: $62,000.00 – $95,000.00 per year. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. #J-18808-Ljbffr SwiftCruit