Host(ess)

Host(ess) Position at Backyard Gilbert

At Backyard Gilbert, we take pride in creating memorable experiences for our guests. We are a leading player in the hospitality industry, dedicated to providing exceptional service and ensuring our team members are at the heart of our success. As we continue to expand our presence in the industry, we are seeking a passionate and talented Host(ess) to join our team.

As a Host(ess) at Backyard Gilbert, you will be responsible for providing our guests with best-in-class service, product and entertainment. As a Host(ess), you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth dining experience. The Host(ess) assists servers in enhancing the guest experience, anticipating any additional needs to help ensure each guest has a wonderful and unique visit at our venues. You will play a vital role in maintaining a positive and productive work environment for our team, while upholding the highest standard of service that defines our brand(s).

Duties/Responsibilities:

• Welcome guests as they arrive at the restaurant with a friendly and positive attitude.
• Manage seating arrangements and wait list to maximize seating capacity and minimize wait times.
• Maintain an organized entrance area, ensuring it is inviting and presentable for guests.
• Guiding guests to their tables, presenting menus and informing them of daily specials and promotions.
• Comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information.
• Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed.
• Stay updated on current promotions, events, and offerings to provide accurate information to guests.
• Adhere to uniform standards, and maintain a well-groomed appearance, posture, and hygiene.
• Ability to communicate effectively with guests, coworkers and Management in both written and verbal form.
• Must be able to obtain and maintain any licensing or active work cards required.
• Follow all company and department policies and procedures, practices and guidelines.
• Flexibility to perform other duties and work shifts assigned.

Required Skills/Abilities:

• Excellent customer service and communication skills.
• Have basic knowledge of reservation and seating systems.
• Ability to multitask and perform effectively in a fast-paced environment.
• Candidates must be a minimum of 18 years of age.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to safely lift and carry items weighing up to 25 pounds.

Backyard Gilbert provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic provided by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.