Senior Project Manager

Senior Project Manager

Location: Irving, Texas (Hybrid)


Role Overview

We are seeking a Senior Project Manager to support a large-scale Contact Center Transformation initiative within a complex enterprise technology environment. This role will lead delivery across multiple workstreams, including customer experience improvements, platform enhancements, and ongoing operational support activities. The ideal candidate is experienced in managing both transformation initiatives and steady-state operations within a highly cross-functional environment.


Key Responsibilities

• Lead end-to-end project delivery across Contact Center Transformation initiatives.
• Develop and maintain integrated project plans, including timelines, dependencies, and resource coordination.
• Coordinate across multiple technical and business teams to ensure alignment and timely execution.
• Oversee both project-based initiatives and ongoing enhancement and support workstreams.
• Establish and manage project governance, including status reporting, stakeholder communication, and escalation processes.
• Track and manage risks, issues, and dependencies while driving mitigation strategies.
• Provide clear, executive-level reporting on project status, progress, and key risks.
• Facilitate cross-functional collaboration across technology, operations, and business teams.
• Manage intake and prioritization of work based on business value and strategic goals.
• Ensure smooth transition, knowledge transfer, and operational stability following project delivery.

Required Qualifications

• 8+ years of Project Management experience within enterprise technology environments.
• Proven experience leading Contact Center or Customer Experience transformation initiatives.
• Experience working in complex, multi-team environments, including coordination across internal and external stakeholders.
• Demonstrated ability to manage both project-based delivery and ongoing operational support models.
• Strong stakeholder management and communication skills, including experience with leadership teams.
• Experience delivering projects in structured governance environments with defined reporting and controls.

Preferred Qualifications

• Experience with project and portfolio management tools.
• Familiarity with customer relationship management (CRM) platforms or contact center technologies.
• Experience working in Agile or hybrid delivery models.
• Background in large-scale enterprise platforms or digital transformation initiatives.
• Experience with digital ordering platforms or B2B eCommerce.
• Familiarity with healthcare, pharmacy, or supply chain systems.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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