Avaya UC Infrastructure Engineer

Overview

Avaya UC Infrastructure Engineer (2026-24845-F):

Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Avaya UC Infrastructure Engineer will provide technical expertise in the operation, maintenance, and troubleshooting of Avaya switching systems and associated telecommunications infrastructure supporting mission-critical voice services.

This position serves as a key technical resource responsible for maintaining switching systems and supporting telecommunications operations in accordance with contract requirements.

Responsibilities

Essential functions will include:

• Perform system administration and operational maintenance in accordance with telecommunications operations and maintenance requirements with little to no oversight.

• Manage software updates, configuration changes, and system upgrades associated with voice infrastructure.

• Document maintenance actions, system changes, and troubleshooting activities in accordance with contract documentation requirements and report to leadership.

• Operate and maintain the Avaya CM10 switching system and associated telecommunications infrastructure.

• Support configuration, troubleshooting, and restoration of voice services within the Base Telecommunications System.

• Perform system backups, database administration, and system configuration management for switching equipment.

• Responsible for troubleshooting and repair of telecommunications outages, trouble tickets, and service disruptions.

• Coordinate with telecommunications technicians and network personnel to resolve voice system issues and restore services.

• Maintain switching equipment and associated hardware in accordance with manufacturer technical manuals and contract requirements.

• Support adds, moves, changes, and deletions of telephone circuits and services.

• Other duties as assigned.

Qualifications

• Education

• High school diploma or equivalent required.

• Technical training in telecommunications, networking, or information technology is preferred.

• Years of experience

• Minimum of ten years of experience supporting telecommunications switching systems or voice network infrastructure.

• Experience operating and maintaining enterprise voice systems or telecommunications switching platforms is required.

• Required skills or certifications

• Demonstrated experience operating and maintaining Avaya CM10 switching systems.

• Working knowledge of telecommunications switching systems and associated voice infrastructure.

• Ability to perform system configuration, troubleshooting, and operational maintenance of enterprise voice systems.

• Knowledge of telecommunications operations and maintenance procedures supporting voice and unified communications systems.

• Ability to diagnose and resolve telecommunications service outages and switching system faults.

• Familiarity with telecommunications databases, system backups, and system administration processes.

• Ability to read and interpret telecommunications technical documentation and system diagrams.

• Strong technical troubleshooting skills and ability to work in mission-critical telecommunications environments.

• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint

• Ability to communicate effectively with all levels of employees and outside contacts

• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Physical Demands:

• Must be able to lift up to 50 pounds

• Must be able to stand and walk for prolonged amounts of time

• Must be able to twist, bend and squat periodically

CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.

Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity postershere ( .

All candidates must apply online at , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance .

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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ID 2026-24845

Category Telecommunications

Location : Location US-NJ-Joint Base McGuire-Dix-Lakehurst

Clearance Level Must Be Able to Obtain N/A

Minimum Clearance Required Background Investigation

Travel Requirement Less than 10%