Field Service Technician

Make a SPLASH with Latham Pool Products!

At Latham Pool Products, we don't just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do. We believe in building an environment where everyone can thrive. That is why we offer:

• A culture of integrity, collaboration, and respect.
• Comprehensive benefits for you and your family.
• Opportunities for growth, mentorship, and skill development.

Ready to join a team that makes a difference? A little about the position:

• Perform field repairs on fiberglass swimming pools (installed and staged).
• Support the warranty/claims team in the evaluation/assessment of warranty/claims.
• Act as a customer liaison in the evaluation of product issues/concerns and field customer questions.

Job Summary: Support the field service team in the administration of customer warranty/claims, escalations, and legal suits. Assist Field Service team with pre-job preparation (material gathering and planning). Assist Field Service team in the preparation of pools for repair (draining and bracing of pools, dewatering of pool shell, etc.). Assist Field Service team in completion of structural and cosmetic repairs. Assist with the documentation of field repairs ranging from project close to SDS material procedures. Assist in routine maintenance of tools and other equipment used in field repairs. Other duties as needed by Field Service leadership.

What you bring to the table: High School diploma-Preferred but not required. Valid US driver license-Required. 5-year fiberglass repair experience-Preferred but not required. Good customer service, interpersonal, multi-tasking, and organizational skills. Ability to resolve conflict diplomatically. Basic understanding of pools, equipment, and water chemistry an asset. Frequent travel required.

Why should you come work with us? Comprehensive benefits for you and your family include: medical, dental, and vision insurance; HSA and FSA plans available; 401(K) with 50% company match up to 6%; paid time off – 3 to 5 weeks per year with weekly accruals starting day one; holidays - 11 paid, eligible on day one; life/ADD insurance and short/long term disability insurance with buy up options. Professional development: training programs, tuition reimbursement, and growth opportunities. Supportive environment: a culture rooted in collaboration, integrity, and respect.

Position Title: Field Service Technician Location: Flexible for one of the following: Jane Lew, WV Employment Type: On-site Status: Full-time Salary Range: $20.00-22.00 Our compensation reflects the cost of labor across the US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future. Latham Pool Products is an Equal Opportunity Employer and a Drug-Free Workplace Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our hiring process includes drug screening, background check & E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The submission of your resume will expedite the review of your information. Apply today! If you are ready to leverage your expertise and make an impact at Latham Pool Products, we'd love to hear from you!