Receivables & Collections Operations Assistant Manager

Receivables & Collections Operations Assistant Manager

Under the general direction of the Receivables and Banking Services Manager, the Receivables & Collections Operations Assistant Manager (Assistant Manager) provides leadership and determines the best use of resources to meet operational goals for BARC student billing, receivables, collections, and customer service functions. The Assistant Manager oversees the central campus billing system for sundry receivables within Oracle Financials Cloud and develops, recommends, and implements accounts receivable policies and procedures. The role manages issues of diverse scope requiring evaluation of multiple factors, leads enterprise-wide processes affecting students and campus partners, supervises professional staff, and represents the University of California, Santa Barbara (UCSB) at industry, system-wide and campus-wide meetings. Decisions have significant institutional impact, and the position is critical to safeguarding campus revenue while ensuring a high-quality, student-centered service experience.

Required Qualifications:

• Bachelor's degree in related area and / or equivalent experience / training.
• 4-6 years Experience managing student billing, accounts receivable, and collections operations within a higher education or similarly complex institutional environment.
• 4-6 years Experience managing high-volume billing operations, receivable reconciliations, and financial data analysis with a high degree of accuracy and internal control awareness.
• 4-6 years Experience delivering high-quality customer service, with the ability to resolve complex billing and account issues professionally, accurately, and with sound judgment.
• 4-6 years Experience supervising, training, and evaluating professional staff while fostering a collaborative, high-performance, and student-centered service culture.

Preferred Qualifications:

• 1-3 years Knowledge of federal and institutional loan programs, including collections, deferments, forbearance, tax intercepts, bankruptcy processing, and regulatory compliance requirements.
• 1-3 years Strong working knowledge of enterprise financial systems (preferably Oracle Financials Cloud) and general ledger reconciliation processes.
• 1-3 years Experience coordinating regulatory reporting activities such as IRS Form 1098-T, state tax intercept programs, and audit documentation support.

Job Functions and Percentages of Time:

• 30% Supervision, Training, and Employee Development
• 10% Strategic Planning and Project Support
• 30% Receivables Management
• 20% Financial Data Management
• 10% Compliance

Equal Employment Opportunity: The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Reasonable Accommodations: The University of California endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at View phone number on click.appcast.io or email View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.