Client Advocate Paralegal

Compassionate and detail-oriented, the full-time Client Advocate Paralegal will manage a high volume of client communications, providing updates and support to disabled veterans and their families while working remotely from designated states. Key responsibilities: Professionally manage client calls and emails, providing status updates and answering questions Utilize internal systems to retrieve information and update case management files accurately Draft basic forms and written correspondence to clients and the VA, ensuring clarity and professionalism Required qualifications: High School diploma required; Bachelor's degree or relevant experience preferred Experience in client services or customer support is a plus Proficiency in Microsoft Office, Outlook, and Adobe Acrobat Fluency in English; bilingual in Spanish is a plus Ability to obtain and maintain a Personal Identity Verification (PIV) card for VA network access