Barista - Cabrini Campus

Barista - Cabrini Campus

SCHEDULE during normal operating hours: Sunday - Thursday 4:30pm - 1:30am

Position Title: Barista - Cabrini Campus

Position Type: Staff

Location: Villanova, PA

Recruitment Type: Internal/External Applicants

Work Schedule: full-time/12-months

Department: 837-Dining Services- Cabrini Campus

Position Summary: Why work at Villanova? Join a mission-driven organization. Since Villanova University's founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others. Villanova has been included among the nation's best colleges and universities. VU's inclusion again in U.S. News & World Report's 2025 "Best Colleges" rankings is another indication of the University's continued prominence and forward momentum. Villanova's most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more. The Barista is responsible for exceptional customer service at Holy Grounds locations which includes defined level of product knowledge, presentation and quality of product, speed of service, sales ability, and good customer relations skills. Responsible for operating Holy Grounds as an independent unit and assuming all the responsibilities with that role since a manager is not present at all times. This person will work with management and co-workers to instill and foster the value of the Villanova Mission Statement and the Dining Services Mission Statement. This person will focus on our Core Values: Safety and Sanitation, Friendly Courteous Service, Quality, Meticulous Attention to Detail, and Safety. All of our associates should improve our systems and overall operation. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities: ESSENTIAL JOB FUNCTIONS: 1. Provides excellent customer service that is efficient, friendly and speedy to Holy Grounds customers. Treat each customer as your highest priority, being mindful of customers who are waiting. Operates POS terminals and some locations while others use Grub Hub applications to receive orders. 2. Actively shares coffee and tea knowledge while actively selling all products. Advises customers of new coffees or teas or featured items of the week. Prepares all drinks according to Holy Grounds standards. 3. Maintains the cleanliness and attractiveness of the Holy Ground kiosk by keeping counters and displays cleaned and fully stocked. Makes sure all products are labeled correctly NON-ESSENTIAL JOB FUNCTIONS: 1. Assist manager with scheduling of student associates. Responsible for enforcing the uniform standards of all student associates. 2. Completes the tasks assigned at each shift, ensuring that everything is ready for the next shift. 3. Enforces and practices all safety and sanitation policies and procedures for Villanova Dining Services. 4. Monitors customer needs and responds to any concerns or questions in a friendly and courteous manner while resolve the issue immediately. 5. Perform additional duties and assist with special projects as assigned

Minimum Qualifications: Formal Education: High School diploma or equivalent required. Specific Job Knowledge: Interest in coffee required. Will need to sample and test products for quality assurance. Minimum Work Experience: Cashiering experience of 1-2 years. Work Skills: Excellent communication and interpersonal skills Strong customer service skills. Dress and grooming appropriate for Holy Grounds Concept. Able to handle numerous tasks at once.

Preferred Qualifications: Serv Safe certification preferred. Cash register knowledge is preferred.

Physical Requirements and/or Unusual Work Hours: Ability to lift up to 30 pounds independently. Ability to sit stand for extended periods. Ability to push/pull up to 30 pounds independently. Ability to use various chemicals. Manual Dexterity.

Salary Posting Information: $18.98 per hour. Shift differential for qualifying shifts.