Critical Operations Technician I

Critical Operations Technician

Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us. But where does all that information go? Enter the world of data centers.

Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution, Jon Gray, President & COO of Blackstone.

In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward.

At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company's culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together. That is why QTS is Powered by People!

Who You Are

Join our dynamic and growing Facilities Operations team as a Critical Operations Technician focusing on maintaining mechanical, electrical, HVAC, and IT equipment within our Data Centers. We are seeking skilled trades professionals with the ability to apply learning, knowledge, skills, and company policies to a wide range of tasks pertaining to electrical and mechanical equipment, preventative maintenance, controls, operating systems, and IT.

This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

The Impact You Will Have

The Critical Operations Technician I is responsible for the installation, repair, and maintenance of electrical, mechanical, plumbing/piping equipment, machinery controls, and IT hardware located in the interior and exterior of building. This role monitors facility operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone.

Other duties may be assigned.

What You Will Do

• Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment.
• Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

What You Will Need To Be Successful

• Two or more years of technical or trade training, military training, or workplace equivalency
• Background in areas of facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling
• Proficiency with Microsoft Office Suite

Additional Preferred Qualifications

• One or more years of work experience in data center, commercial, or industrial environment, or equivalent

The Perks (And Only A Few):

• Medical, dental, vision, life and disability insurance
• 401(k) retirement plan (with up to 4% match)
• Paid volunteer days
• Employee assistance program
• Tuition assistance, parental leave and military leave assistance;
• QTS scholarship for dependents

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.