Radio Network Specialist/911 Communications Supervisor

Job Title

Provides leadership in the development, troubleshooting, and maintenance of radio communications infrastructure and systems and Computer Aided Dispatch Systems used by Brown County Public Safety Communications. Serves as project manager for Public Safety Communications Systems and coordinates activities with county agencies, consultants, vendors and department staff. Serve as a supervisor on the floor at the supervisor's desk as needed.

Essential Duties

Coordinates and implements various new programs with the communications center staff, external vendors and public safety agencies we serve.

Develops and implements plans for installations or modifications for public safety communications systems.

Manages subcontractors that install, analyze, and maintain communication systems and related equipment for communications systems that serve all county agencies. Reports alarms and identify problems to the responsible vendor.

Develops and runs reports that provide statistical data that can be used for future planning purposes.

Assists county agencies and county departments with planning and implementation for updating and/or replacing communications systems (Radio, Phone, CAD). Performs the duties as project manager as required.

Identifies opportunities to share resources to reduce expenses or create revenue.

Assists with development of specifications for procurement of communication systems related equipment. (Radio, Phone, CAD).

Assists with preparation of annual Public Safety Department budget and Capital Improvement Plans. Assists other county departments or agencies with budget estimates for communication equipment purchases.

Performs a variety of routine administrative tasks including invoicing, scheduling, data entry, quality assurance and correspondence.

Trains staff on the use of all Public Safety Communications Systems (Radio, Phone, CAD).

Assists with the preparation of FCC license applications and renewals for all County Public Safety communications infrastructure.

Develops and/or assists with development of operating procedures.

Assists as required during disaster exercises and situations as outlined within the County's Communication Emergency Plans.

Creates and executes project work plans and revises them as appropriate to meet changing requirements.

Represents the Communications Center for special events as required.

Ensures project documents are complete, current and stored appropriately.

Develops Communications Plans for day-to-day operations and during disasters.

Works with County GIS to ensure the CAD map is up-to-date and assist with the GIS system including updating key holder, premise, and common place information.

Coordinates new and updated CAD recommendations with staff, MIS Specialist and response agencies.

Manages project budgets and vendor payment milestones.

Holds regular project status meetings as appropriate to measure project status and coordinate resources. Coordinates and assists managing the Radio, Phone, and CAD databases as required for the system.

Non-essential duties include performing related functions as assigned.

Minimum Qualifications Required

Education and Experience: Bachelor's Degree preferred with a minimum of five years' experience with Radio, Phone, and CAD software and equipment; five years of experience in public safety dispatching/call taking or any equivalent combination of education, training and experience, which provides the necessary knowledge, skills and abilities. Project management experience required. Two-year degree in Supervisory Management or related field and supervisory experience preferred.

Licenses and Certifications: Federal Communications Commission Certification is desired but not required. T.I.M.E., EMD, EFD, CPR, and ETC certifications within 6 months. ICS-100, 200, 700, 800 and Communications Unit Leader within 2 years

Knowledge, Skills & Abilities

Ability to successfully pass Criticall testing.

Knowledge of and ability to work with and understand radio programming software, CAD Software, and Phone systems software.

Knowledge of the Incident Command System.

Ability to develop ICS 205 Incident Radio Communications Plans.

Ability to analyze data and information using established criteria, in order to determine consequences and to identify select alternatives. Ability to compare, count, differentiate, measure, copy, record and transcribe data and information.

Ability to analyze and interpret complex data needs.

Ability to complete work process flows and develops application requirements, workplans and cost benefit analysis for manual and automated systems.

Ability to communicate effectively both orally and in writing.

Ability to supervise, assign, schedule, monitor and evaluate the work of subordinate employees.

Ability to establish and maintain effective working relationships with staff, consultants and the public.

Ability to train users regarding systems related to the Public Safety Communications Department.

Ability to be on call 24/7/365 for problems/outages of the Radio, Phone, and CAD Systems

Knowledge of leadership, supervisory, and personnel management techniques.

Ability to supervise, assign, schedule, train and evaluate the work of others.

Ability to handle stressful and difficult situations in a professional, rational and logical manner.

Ability to exercise independent judgment and make decisions independently, in accordance with department policies, procedures and local, state and federal regulations.

Ability to work the required hours of the position including nights and weekends.